Delegation and Teamwork
Managing Change and Dividing the Workload
11.00
CPD
Hours
11.00
RCNA
Points
Event Type:
Duration:
Cost:
Relevant To:
Seminar
Two Days
$473.00
Health Care Staff
General Description
Get the most benefit out of team work and arm yourself with important interpersonal skills to deal with the constant changes that affect you. The modern health care environment changes regularly, and people now seldom work alone. Interdependencies exist between the same professionals, multidisciplinary staff as well as, patients to professionals. The ability of staff to work in a team is at the core of effective health care. In this program find out why team work and change is so important and how it can benefit you in achieving high quality and satisfying work endeavours.
Need for Program
The modern health care environment is becoming increasingly complex and people now seldom work alone. Interdependencies exist between the same professionals, multidisciplinary staff and patient to professional. The ability of staff to work in a team is at the core of effective health care. Yet too often, the skills required for teamwork are left to chance. There is a need for education to assist those who face challenges leading or working in teams.
Aims and Objectives
The aim of this two day seminar is to offer a forum for all health care staff to reflect on the importance and nature of teams in the provision of high quality healthcare. It reveals how the positive attitude of members of the team is vital and shows what can be achieved when a team is functioning well. A further aim is to reflect on how the relationship between team functioning assists in dealing with change when it inevitably occurs.
At the conclusion of this program it is expected that the participant will be able to:
- Reflect on how they function as a team member.
- Identify ways in which they can continually improve their team working skills.
- Describe and analyse the common reactions that people have to change and why these occur.
- Describe several strategies that assist people to deal with change in a constructive manner.
8.30am - Registration and enjoy a refreshing drink
9.00am - Welcome and Introduction to Program
9.30am Defining Your Team
Sometimes, teams just do not seem to work. Some people enjoy working in a team but others appear to have more difficulty. When this happens, it is often thought the individual is simply not a team-player and this is the cause of the dysfunction. This first session will dispel many of the myths about what comprises a team and what is considered a 'good' team member. It will also reveal how teams go through different stages and the implications this has on participants. It includes:
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Definitions of functioning teams
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Why it is essential to be a team player
10.00am - The Life Cycle of Teams and Where Yours is 'At'
All teams are dynamic and reveal different characteristics as members change and problems evolve. This session will look at the stages of a team and assist you to clarify what stage your team is 'at'.
10.30am - Morning Tea and Coffee
11.00am - The Purpose of Teams - Why Bother?
True team work can produce exceptional results and can also assist in risk management. This session will include a practical group exercise to demonstrate the applied power of a team and how it produces a more effective output than what could be expected from one individual.
12.00pm - Me and My Team
In this session you will have time to reflect on your contribution to the life of your current team. You will have an opportunity to highlight the positive contribution you make as well as the 'need to work on' aspects of your contribution.
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What role do I normally take in my team?
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What seems to work well in my team?
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What would I like to see changed and why?
1.00pm - Lunch Break
1.45pm - Unblocking the Team - Managing Competition Constructively
How often have you 'come up with' a good idea only to have someone immediately block it with a negative put down? The elements of blocking and competition will be examined in this session. You will have an opportunity to reflect on what constitutes 'blocking' behaviour and the impact this could have on members of your team and the outcomes. Also, When competition is handled carefully it can have so many positive learning aspects.
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Is there ever a role for 'blockers' in a team?
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Is competition healthy?
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How does your team compete with other teams and services?
3.00pm - Afternoon tea and coffee
3.15pm - Strategies for Better Team Working
In this final session of day one, we will consider what makes a good team leader and how communication styles really do matter if conflict and negativity are to be avoided.
4.00pm - Summary of Day One
In the light of what you have learned, what will you now do differently as a team member?
4.15pm - Close of Day One
8.30am - Registration and enjoy a refreshing drink
9.00am - You and Change - A Reflective Experience
In this first session of day two you will be given a questionnaire which enables you to better understand how you, personally, deal with change. This will give you insight into why you respond - as you do - when you are expected to do things differently. We will then look at the anatomy of change and the stages people commonly follow in order to adapt to the new expectations made on them. It includes:
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You and your team and responses to change.
10.30am - Morning Tea and Coffee
11.00am - Building Bridges to Enable Change
Does change drag you along with it or do you assist in influencing it? Why are some people more adaptive than others? Following on from the previous session we will now look at what happens when you are a victim of change rather than a willing participant. Compliance and commitment are strong considerations that will be analysed here. This session includes:
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What skills / behaviours do people need in general, in order to adapt to change?
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How can you accept change that affects you in a negative manner?
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What other empowering strategies can you use?
12.00pm - Bring it On! Embracing Change with Style and Confidence
Change is inevitable in all walks of life and the fast pace of today's society makes change more frequent and intense. For those who have worked many years in the health care system, change may appear to occur too frequently for little benefit. This session discusses these issues and includes:
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How you can use your skills and experience to benefit your workplace.
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How hindering change can be very destructive and lead to passive aggression.
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How you can make a commitment to positive participation.
1.00pm - Lunch Break
2.00 - Dealing with Extreme Change
Occasionally extreme change occurs. This can have a very powerful effect on a person's well-being and cause them much stress and even bouts of ill health. The fear of loss of control and disengagement from the workplace are possible outcomes. This session will debate the nature of extreme change and the type of support that is necessary to deal with the consequences.
3.00pm - Afternoon Tea and Coffee
3.15pm - Onwards and Upwards!
In this final session you will work with action planning work sheets where you will have a positive opportunity to:
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Identify the gaps in your skill base that are holding you back and then to decide what you will do to fill them.
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Make a commitment to yourself about the changes you will make to improve the functioning of your own team.
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List specific actions you are committed to take as a result of the seminar.
4.00pm - Close of Seminar and Evaluations
