Hiring, Keeping and Caring
A Two Day Seminar for Nurse Managers and Other Health Care Managers
10.50
CPD
Hours
10.50
RCNA
Points
Event Type:
Duration:
Cost:
Relevant To:
Seminar
Two Days
$473.00
Nurse Managers
General Description
Good staff management is essential in all organisations, but is vitally important in a health care environment. This seminar covers all aspects of hiring, keeping and caring for the staff within your team. It will ensure that you have the skills and knowledge to confidently identify staffing issues, recruit the best staff and retain and develop them to ensure high-level performance. Practical sessions on interviewing, communication, performance management and appraisals allow attendees to gain experience working through tricky situations and provide an opportunity to discuss issues and scenarios relevant to your own situation. Under-performance and dismissal are also covered along with the ramifications and responsibilities associated with these difficult issues.
Need for Program
Health care environments are rapidly changing to adapt to the current health care needs of communities. As well, health care is becoming more complex. Staff mix and demands on nurse managers are increasingly challenging. It is more important than ever that the right people are appointed and retained in the right jobs and that their potential is both encouraged and realised. There needs to be accessible support in the form of practical education that can assist nurse managers to achieve these goals.
Aims and Objectives
This two day seminar will address the importance of effective staff management within healthcare. It aims to provide all health managers with a comprehensive update of the core skills required for successful staff outcomes, retention and teamwork. Additionally, this program will provide participants with 'hands-on time' to practice their interviewing and performance appraisal technique.
At the conclusion of this program it is expected that the participant will be able to:
- Learn the correct process for interviewing, selecting and managing new staff.
- Understand and be able to communicate the benefits of effective staff management.
- Improve upon or implement a successful performance appraisal system within your workplace.
- Learn how to deal with staff members who consistently under-perform.
8:30am - Registrations Open
9:00am - Welcome and Introduction to Program
9:20am - Identifying Staff Issues
In this introductory session we will explore the staff issues you are currently facing , be they shortage of qualified staff, rapid staff turnover or difficulties in achieving optimum staff performance. We will then tie this back to the process of management.
9:45am - The Significance of The Job Description
The job description is the core documentation tool for describing the employees role. It is absolutely essential that this is kept up-to-date. This session will briefly review the role and purpose of the job description.
Hiring for Results
Explore your current recruitment practices and how your organisation seeks to get the right person for the job. It will include writing a job advertisement to attract the best people.
10:40am Morning Tea and Coffee
11:00am - The Selection Process
This session explores the complete process of selecting a person, from identifying need and reviewing the application documents to appointment. It will include looking at the job description and the person specification, types of interview and the preparation necessary for the interview process to be effective. It will then move to appraising the cover letter / resume/CV of a potential candidate.
12:00pm - Interviewing Techniques and Tips
In this session you will have time to reflect on:
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How to prepare for the interview
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The types of questions that are most useful in interviews
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This will be a practical session where you prepare to practise your interviewing skills.
1:00pm - Lunch Break
1:45am - Practising Interview Sessions
Now it is time to practice your interviewing skills. This will be a fun time where you will be able to experiment and learn what works and what doesn't.
3:00pm - Afternoon tea and coffee
3:30pm - Why Manage People?
Have you ever asked yourself why we manage people rather than just let them get on with it? In this session we will look at the purpose of performance management and reflect on the performance management structures that exist in your workplace and how to use them to get results.
4:00pm - Summary of Day One
4:15am - Close of Day One of Conference Program
9:00am - Day Two Begins
9:00am - Your Responsibility for Staff Management
In this first session of day two, we will consider how much the line manager is responsible for managing and developing their staff. You will be given some questions to answer about your current level of involvement in the development of your staff.
9:45am - How To Make Staff Shine - Performance Appraisals
The performance appraisal interview forms an important part of the performance management process. This is an opportunity to explore the purpose of appraisals and how to prepare for them. You will then look at the structure of the interview itself and how best to conduct it.
10:30am - Morning Tea Break
11:00am - The Way That You Say It Matters!
In this session we will explore how to use basic counselling skills, not in a therapeutic setting, but in the context of assisting staff manage their performance and those skills necessary to complete the appraisal interview effectively.
We will be looking at listening and questioning skills, how to give feedback and how to set goals. In particular, we will review the importance of being objective and without bias and review the notion of 'unconditional positive regard'.
12:00pm - Caring Through Communicating - Time to Practise
Here is a perfect opportunity to practise communication skills reflect genuine concern for the individuals work life and which will be helpful when conducting a performance appraisal. Topics include:
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How to give developmental feedback.
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How to help the person set clear goals.
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How to show genuine interest in a person development.
1:00pm - Lunch Break
1:45pm - Ongoing Care - Identifying Talent and Correcting Staff
The appraisal system, as well as your day-to-day management can help identify huge potential in members of staff that is yet to be realised. Nurturing this potential, is one of the keys to retaining good staff. We will look at how to identify staff for promotion and what rewards can be offered to keep talented staff members motivated.
We will also explore the processes involved in dealing with staff who constantly underachieve and fall short of what is expected of them.
2:30pm - When Corrective Action is Not Working - Letting Staff Go
This session will consider the ramifications of dismissing staff.
3:00pm - Afternoon Tea
3:15pm - Onwards and Upwards!
In this final session you will work with action planning work sheets where you will have a positive opportunity to:
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Identify the gaps in your skill base that are holding you back in your role. You will also have an opportunity to look at your personal corrective actions that you can take including:
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Making a commitment to yourself about the changes you will make to improve the management of your own team.
3:45pm - Stand and Be Counted!
What specific actions will you take as a result of attending this seminar?
3.15pm - Close of Conference and Evaluations
