This highly participative 2 day program is designed for nurses and midwives working in middle management positions. It aims to explore the challenging areas of management that relate to:
Motivation and dealing with change.
Ensuring accountability and creating positive workplace cultures.
Minimising conflict and managing toxic bullies.
Maintaining personal health and buoyancy.
Need for Program
As the health care system becomes more demanding and sophisticated, nurses are increasingly required to 'step up' into management positions. Often they are required to manage a broad range of staff, some of whom may demonstrate complex management challenges. It is essential that nurses, who hold management roles, have the best educational support that enables them to competently fulfil their role and to maintain a genuine sense of purpose and achievement. As well, nurses are required to gain a minimum of 20 CPD hours relevant to their context of practice.
Aims and Objectives
This program teaches nurses who hold management positions how to lead and manage others so as to achieve sustainable results. It is a highly interactive program that enables the participant to learn how to effectively deal with complex staff issues that can erode confidence and self-esteem if left unchecked.
At the conclusion of this program it is expected that the participants will be able to:
Return to the workplace with improved management and leadership skills that can immediately be implemented.
Demonstrate increased confidence when dealing with tough management issues.
Demonstrate an approach which effectively manages bullying behaviour 'once and for all'.
Explain why emotional, social and political intelligences are required to underpin ethical management in today's workplace.
Day 1
Day 2
Educators
8.30am - Registration and Refreshments
9.00am - Getting in the Management Groove! Modern Nursing and Midwifery Managers on the Move
At the outset this session explores approaches for working together during this two day program and ensuring your learning style is accommodated.
- What are your personal learning objectives for this course?
- Setting the scene – an introductory focus on the following core concepts:
Leadership
Management
Effectiveness
Inspiration
What is the key purpose of your role as a leader and a manager?
What are the consequences if you ‘drop the ball’?
Are you too busy……..or are you full of outcomes ?
Which strategic activities would enable you to become more effective?
Why is inspiration indispensable to personal and team success?
10.30am - Morning Tea and Coffee
11.00am - ‘Using A Bit Of Buzz’ A Scientific Approach to Achieving Better Results
The concept of ‘seven brains’ and how to use them
How is neuroscience contributing to our understanding of better management?
Stressed or blessed – how your perception influences your team results.
Discover how mirror neurons are always switched on and your leadership is always on show.
12.00pm - Roll Up Your Sleeves - Let’s Start Applying the Principles
Without vision the people perish – how to create and guide the vision of your workplace.
Why values drive behaviour – what are your values and those of your workplace team?
How do you communicate your values to staff?
How is compliance with team values sustained?
What needs to happen when values are violated?
What to do when conflicting values collide.
1.00pm - Lunch Break and Time to Network
2.00pm - Leaders Behaving Brilliantly
Understand why some brains behave brilliantly whilst others use bullying.
Explanation of how the emotional brain drives human behaviour.
The role of emotional intelligence and its characteristics.
What stops you from managing difficult people?
Four quick steps to build your emotional intelligence.
3.00pm - Afternoon Tea and Coffee
3.30pm - Knowing When To Say Nothin’ - Weaving Together Social and Emotional Intelligence
How harmonious teams work to achieve the shared ideal of high quality patient care.
What are the major impediments to achieving work productivity and harmony among staff?
Managing complex staff interactions and relationships in the interests of team cohesion.
How to use both forms of intelligence when managing team dilemmas and challenges.
Review of the day and reflections on key ‘learnings’
4.15pm - Close of Day One of Program
8:30am - Start of Day Two
9.00am - Quality Should be a Habit… Not an Accident
How to inspire staff to have pride in their participation in quality assurance/improvement activities.
Why it is essential to align quality to vision and values?
10.00am - The Buck Stops Here! Accountability: Who is Really Responsible?
Identifying the legislation which affects clinical practice, converting it into policies and procedures and ensuring that staff know how the law applies to their different roles.
Communication of expectations and boundaries – which strategies can you use?
10.30am - Morning Tea and Coffee
11.00am - ‘Get Streetwise’: Political Intelligence and Anticipating Change
Success emerges from knowledge of workable strategies and their efficient application in management and leadership situations at work. The incorporation of political intelligence is a crucial part of this mix.
What do you need to consider when planning significant change?
Why is political intelligence such a powerful force and what are its characteristics?
10 strategies for successful change management.
Self reflection: which strategies have you used previously and which can you incorporate into future change management guidelines?
12.00pm - Bring it on… Managing Bullies and Creating a Positive Workplace Culture
Effective management requires reactive containment of inappropriate behaviours as well as proactive strategies.
Application of the right vision, values, emotional, social and political intelligences to create a positive workplace culture.
Emphasis on leadership resilience while initiating and nurturing a work culture which has high quality patient care as a core value. Do you have what it takes?
1.00pm - Lunch and Time to Browse the Book Display
2.00pm - Staying Afloat in The Management Boat! Buoyancy Strategies for Effective Leader
Leaders and managers who role model good health and buoyancy are critical to effective team work.
Cultivating resilience as a positive force.
Taking a proactive rather than a reactive approach to controlling stress levels and responses.
What is “burnout” and why is it important that it is identified early?
3.00pm - Afternoon Tea and Coffee
3.30pm - May the Force be With You
This final session will be an opportunity to summarise what you have learned and to ensure you have take-home skills and strategies that can immediately be applied in your work environment.
What do you intend to change as a result of this education?
How will you prioritise your workload?
State your management/leadership goals for the forthcoming year
What are your priorities?
Which areas of your own practice are you going to work on?
4.15pm - Close Of Program And Evaluation
Ilze Jaunberzins
Principal of PowerMind Life & Leadership Coaching, a science-based life and leadership coaching practice. Ilze is a highly experienced nurse, manager and educator. Ilze is dynamic and passionate about nursing and committed to assisting RNs and ENs to reflect on their practice in order to facilitate the delivery of high quality patient care.
