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Cover image for: Communication Saves Lives
CPD30m of CPD
Total Rating(s)65
First Published
Updated30 July 2019
Expires 30 July 2022
Recorded InMelbourne, Australia

Course Overview

Communication Saves Lives is intended for all healthcare workers commencing employment or renewing annual competencies in the healthcare sector.

This Module explores the vital importance of communicating clearly and accurately throughout every aspect of your client's, patient's or resident's care and treatment journey.

"Nursing communication rises to the top of the list (of a patient's overall assessment of a hospital and whether they would recommend it)."

Shantanu Agrawal, MD, MPhil, president and CEO of the National Quality Forum (NQF), in Medpage Today (2019).

Learning Outcomes
  • Be aware that communication is central to safe care and treatment.
  • Develop a clear, concise and credible interpersonal communication system.
  • Communicate effectively in an organisational system.
Target Audience

This module is intended for all healthcare workers commencing employment or renewing annual competencies in the healthcare sector.


This material was developed by the content expert listed below. It is presented by a professional presenter.


Portrait of Andrew Crowther
Andrew Crowther

Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery and Indigenous Health at Charles Sturt University. His postgraduate studio includes education, state policy and social change, and mental hospital administration. Andrew qualified in general and psychiatric nursing in the UK. His postgraduate studies include policy and social change and historical aspects of mental hospital management. Andrew has wide experience in clinical nursing, nurse management, and education. He is the author of a book for nurse managers, as well as several texts and book chapters on a variety of topics. See Educator Profile

Learner Reviews

65 Total Rating(s)
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Karen Ling
10 Dec 2019

Great knowledge base for communication skills and reinforcing communication in the workplace.

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Tracey-Jane Talbot
05 Dec 2019

Great refresher of skills that I already use every day I enjoyed the module

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Philip Heap
29 Nov 2019

Well constructive lecture in a orderly manner and provided good information for further thought

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Sarah Edmonds
28 Nov 2019

Informative and good to reinforce underlying knowledge of communication

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Emma Dunn
27 Nov 2019

Learning module was useful

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David Brannigan
26 Nov 2019

It was very generic, and all of this content should have been learned as a first year student. I believe it would have been more beneficial to have gone deeper into specifics

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angela kathleen bain
22 Nov 2019

Essential learning for all health care professionals who must be effective communicators at all times and to all people.

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Sarah Stevenson
17 Nov 2019

Informative & engaging

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Wendy Fay Carter
16 Nov 2019

This was a quick review of communication styles and prompted me to think about certain situations that I have been in the past.

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Ikechi Inyama
15 Nov 2019

This is very important to human life every day to days activities, guild somebody for adequate communication and respect people wishes , maintain confidentiality at work environment.