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Cover image for: Managing Relatives' Concerns
CPD55m of CPD
Total Rating(s)63
First Published
Updated15 November 2017
Expires 23 May 2019
Recorded InMelbourne, Australia

Course Overview

This Course describes common concerns expressed by the relatives of individuals accessing healthcare services. Strategies for how to manage these concerns are explored.

Topics include:

  • Common concerns expressed by relatives
  • Factors that can heighten relatives’ concerns
  • Strategies for managing relatives’ concerns

Target audience

All healthcare professionals, especially those that are managers and leaders.


Effectively manage relatives’ concerns, identify common concerns expressed by relatives and the reasons why these concerns can arise, and be able to utilise strategies to manage these concerns in order to meet the needs of both your patient and their relatives.


Healthcare consumers and their relatives have become more knowledgeable about their required treatment and the level of care that they are entitled to. Subsequently, there has been a considerable rise in their expectations of healthcare providers and relatives are now more than ever expressing their concerns in such areas as access to second opinions, the expected outcomes of treatment and the expected levels of functioning after recovery.

Concerned relatives seek answers, comfort and support; managers and leaders must be able to understand and effectively manage these concerns in order to achieve quality healthcare outcomes.

Learning Outcomes
  • Identify common concerns expressed by relatives
  • Explain the reasons for an increase in relatives’ concerns
  • List strategies to effectively manage relatives’ concerns

No conflict of interest exists for anyone in the position to control content for this activity. Wherever possible, generic or non-proprietary names of medications or products have been used.


Portrait of Andrew Crowther
Andrew Crowther

Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery and Indigenous Health at Charles Sturt University. His postgraduate studio includes education, state policy and social change, and mental hospital administration. Andrew qualified in general and psychiatric nursing in the UK. His postgraduate studies include policy and social change and historical aspects of mental hospital management. Andrew has wide experience in clinical nursing, nurse management, and education. He is the author of a book for nurse managers, as well as several texts and book chapters on a variety of topics. See Educator Profile

Learner Reviews

63 Total Rating(s)
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Louise Morosi
23 May 2019

A good reminder of who we should be.

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Stephanie Lubarski
22 May 2019

great resource and great strategies

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Gabriel Grey
20 May 2019


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Elizabeth Uhlmann
18 May 2019

Could have included more strategies to use during a conversation with relatives.

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Xi Wu
15 May 2019

Good resources

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Melissa Watson
12 May 2019

This a well constructed, informative resource.

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Eleine Camer Alvarez
12 May 2019


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Gail oreilly
12 May 2019

Excellent infformation

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Quan Jiang
10 May 2019


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Monique Kemp
09 May 2019

great engaging presentation. will make me more confident in dealing with conflict with relatives