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Cover image for: Dealing with Unhelpful Staff Behaviour
CPD1h of CPD
Total Rating(s)106
First Published
Updated13 November 2017
Expires 04 June 2019
Recorded InMelbourne, Australia

Course Overview

This Course explores the nature of unhelpful staff behaviour as it occurs in the healthcare setting, and examines why this behaviour may arise. Strategies for the nurse or midwife manager to effectively deal with unhelpful behaviour are also identified.

Topics include:

  • Defining unhelpful staff behaviour in the healthcare context
  • Types of unhelpful staff behaviour
  • Strategies for dealing with unhelpful behaviour
  • Leadership modelling
  • Emotional Intelligence

Target audience

All health professionals, particularly those in leadership and management positions.


Identify the factors that contribute to unhelpful staff behaviour and effectively address it in order to create a harmonious, productive and positive workplace environment.


High levels of stress amongst healthcare workers can occur for many reasons; unsociable work hours, as well as the emotionally, physically and psychologically demanding nature of the clinical care environment, can all produce unhelpful staff behaviour.

The consequences of such behaviour may be an increase in staff turnover, decreased staff morale, decreased job satisfaction and can pose problems to patient safety. However, if managers are appropriately educated about these consequences, and their potential impact on quality and safety, unhelpful staff behaviour can be recognised and strategies put in place to address it.

Learning Outcomes
  • Explain the factors that can produce unhelpful staff behaviour
  • Identify examples of unhelpful staff behaviour that can exist within the healthcare setting
  • Describe strategies to effectively manage unhelpful staff behaviour

No conflict of interest exists for anyone in the position to control content for this activity. Wherever possible, generic or non-proprietary names of medications or products have been used.


Portrait of Andrew Crowther
Andrew Crowther Visit

Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery and Indigenous Health at Charles Sturt University. His postgraduate studio includes education, state policy and social change, and mental hospital administration. Andrew qualified in general and psychiatric nursing in the UK. His postgraduate studies include policy and social change and historical aspects of mental hospital management. Andrew has wide experience in clinical nursing, nurse management, and education. He is the author of a book for nurse managers, as well as several texts and book chapters on a variety of topics.

Learner Reviews

106 Total Rating(s)
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Helen Kelloway
31 May 2019

I enjoy management and leadership skills and practice these at floor level

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Nicola Mahaffey
30 May 2019

Brilliant insight into the definitions and reasons for these behaviours. Also, very practical, emotionless strategies for discussing concerns with colleagues.

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Janet Christina McLean
30 May 2019


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Dona Maria Jose
29 May 2019


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29 May 2019


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Sherilyn May Ann Capell
28 May 2019


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Linda Jones
26 May 2019

The information was informative. I understand bad behavior and have some more confidence in dealing with staff.

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Jennifer Fraser
26 May 2019

Good presentation good information

Portrait of Carissa Englebrecht
Carissa Englebrecht
26 May 2019


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ruja Burma
26 May 2019