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Cover image for: Managing Aggression in the Workplace
CPD30m of CPD
Total Rating(s)33
First Published
Updated01 September 2019
Expires 01 September 2022
Recorded InMelbourne, Australia

Course Overview

This module will help you explore current thinking and policy relating to aggressive behaviours at work. It will also look at how those behaviours can be minimised and addressed. The module is designed for new and continuing employees in all health settings including community services.

Validation of Learning:

  • A copy of an evidence-based article you have read on prevention and management of aggression in the workplace;
  • Evidence that you have read the relevant policies and procedures for managing aggression in your workplace.

Learning Outcomes
  • Describe a range of aggressive behaviours.
  • Recognise passive aggression.
  • Identify how aggressive behaviours impact on you and on your workplace.
  • Know the actions to take if aggressive behaviours occur in your workplace.

The presenter and all members of the planning team have disclosed that they have no relevant financial commercial relationships to products or devices related to the content of this educational activity. Wherever possible, generic or non-proprietary names of medication have been used. Courses include expert peer reviews of the content where applicable.


Portrait of Andrew Crowther
Andrew Crowther Visit

Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery and Indigenous Health at Charles Sturt University. His postgraduate studio includes education, state policy and social change, and mental hospital administration. Andrew qualified in general and psychiatric nursing in the UK. His postgraduate studies include policy and social change and historical aspects of mental hospital management. Andrew has wide experience in clinical nursing, nurse management, and education. He is the author of a book for nurse managers, as well as several texts and book chapters on a variety of topics.

Learner Reviews

33 Total Rating(s)
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Catherine Griffin
16 Oct 2019

The course was well presented and covered various types of aggression and strategies to deal with aggression. It made me think about why people behave the way they do and the way I people respond to aggression.

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Rhys Denton
13 Oct 2019

Very educational.

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Marc Gleeson
12 Oct 2019

Very informative and easy to learn.

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derek hayden
11 Oct 2019

Managing aggression is a mandatory workplace learning requirement so this module not only enforces this but also increases knowledge. It should better prepare the individual for managing hostility in the workplace

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Cally Berryman
07 Oct 2019

Great over view of the topic.

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Mary stoikos
05 Oct 2019

This resource was a great presentation and very useful information.

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Dean Hutchesson
04 Oct 2019

Helpful resource

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Anne Dowling
03 Oct 2019


Portrait of Rachel Michael
Rachel Michael
02 Oct 2019

Very good presentation

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Tamer Ahmed
30 Sep 2019

Good stuff