Managing Aggression in the Workplace
Details
Course Overview
This module will help you explore current thinking and policy relating to aggressive behaviours at work. It will also look at how those behaviours can be minimised and addressed. The module is designed for new and continuing employees in all health settings including community services.
Validation of Learning:
- A copy of an evidence-based article you have read on prevention and management of aggression in the workplace;
- Evidence that you have read the relevant policies and procedures for managing aggression in your workplace.
Learning Outcomes
- Describe a range of aggressive behaviours.
- Recognise passive aggression.
- Identify how aggressive behaviours impact on you and on your workplace.
- Know the actions to take if aggressive behaviours occur in your workplace.
Disclosure
The presenter and all members of the planning team have disclosed that they have no relevant financial commercial relationships to products or devices related to the content of this educational activity. Wherever possible, generic or non-proprietary names of medication have been used. Courses include expert peer reviews of the content where applicable.
Educator
Andrew Crowther
Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery and Indigenous Health at Charles Sturt University. His postgraduate studio includes education, state policy and social change, and mental hospital administration. Andrew qualified in general and psychiatric nursing in the UK. His postgraduate studies include policy and social change and historical aspects of mental hospital management. Andrew has wide experience in clinical nursing, nurse management, and education. He is the author of a book for nurse managers, as well as several texts and book chapters on a variety of topics. See Educator Profile
Narelle Yench
Great module with some interesting information.
Catherine Susan Thomas
I found this learning resource to be very informative. I especially appreciated the examples of P/A behaviour as I am sure that all persons in the workplace have experienced this type of behaviour and did not know how to deal with it.
Catherine McHardie
Straight to the point. covering all aspects of nasty people that wake up on the hell side of bed each day.
graham neville squires
good, learnt to be more thoughtful and aware of what's happening around me in these situations
Carole Lesley Arbuckle
A useful clear and concise overview of aggression in the workplace form a clinical and interpersonal perspective.
Paige Criddle
it was an ok course
Joanne hall
bvery good learning tool thank you
Leeanne Hallows
Short, precise, covers what needs to be covered.
Jessa Mae Pescuela
It was very educational
Dorothy Shanks
Good basic information.