Free Hand Hygiene Module

To ensure all health professionals are best prepared to contain the spread of coronavirus, we at Ausmed have made our Hand Hygiene Module free. We invite you to undertake this 40 minute module.

Cover image for lecture: The Art of Active Listening

Lecture Overview

Active listening is a core component of any communication with a patient, family member, colleague or friend. Like any other skill, active listening can be learnt. What makes active listening so powerful and fundamental to the coaching process? Find out in this engaging presentation by Geoff Ahern.


Portrait of Geoffrey Ahern
Geoffrey Ahern

Geoffrey Ahern is a senior mental health clinician and educator who splits his time between working with people in a mental health crisis in the ED setting and working proactively to educate other health professionals and the community about how to better understand mental health problems, as well as substance use and addiction. Over the years, he has gained extensive experience in emergency and trauma, rural nursing, alcohol and other drug counselling, and psychiatric nursing across both the public and private sectors. He holds a masters of health science (mental health and addiction). Geoff is particularly fascinated by the impact that exercise, nutrition, community, meaning and purpose, and practices like yoga have on a person’s mental health, as well as living a simple life of reflection, contentment and wonderment. See Educator Profile


38 Total Rating(s)
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Karen Allen
02 Jul 2019

Nice reminder to sit back and listen

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Jade Dwyer
29 May 2019

Fantastic lecture. Interesting, with good anecdotes.

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Louise D'Cruze
29 May 2019

Excellent presentation, engaging and easy to follow. Terrific presenter.

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fiona mathews
26 May 2019

an engaging and interesting topic reminding me of the importance of strategies i had forgotten due to my own egotistical needs. thank you

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Christina Oliver
21 May 2019

Engaging speaker and interesting topic that relates to everyone, both in and out of the work environment.

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Letitia lee
17 May 2019

Well presented,easy to engage.

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Lydia Kelly
11 May 2019

This was fantastic, I loved the focus on patient-centered care and on the respect we need to have for our patients.

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Sue Unger
02 May 2019

An interesting and thought provoking session

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Ze Liu
22 Apr 2019

Active listening 1 Don't multitask, keep nothing that can distract you 2 Don't pontificate, thinking that you have something new to learn 3listen, not with intention to reply 4let distracting thoughts to flow out 5 not every thought is same as mine 6 Active empathic listening requires that we understand the client's message from their context without focusing on their felling/experience 7 be cautious about giving advice while talking, give after finish listening and gain all info 8 posture, eye contact, touch, facial expression are part of communication 9 tone is important 10 validate the person, understand their feeling, use good tone when people criticise

Portrait of Letitia Dodman
Letitia Dodman
20 Mar 2019

Excellent lecture, very informative