Customer Experience: One Moment in Time

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Cover image for lecture: Customer Experience: One Moment in Time

Lecture Overview

A patient's healthcare experience can often come down to one single moment where we have the power to make it a positive one or a negative one. In this presentation, Sean Smith draws on his wealth of experience in healthcare management to examine the concept of the customer experience and simple ways it can be improved. A must watch for all public-facing healthcare staff.
Details
CPD24m of CPD
First Published25 May 2021
Updated25 May 2021
Expires
25 May 2024
Learning Tools
Topics
Aged Care
Communication
Leadership
Management
Professional Development