Customer Service When it's a Busy Day

CPDTime.
25m
Cover image for: Customer Service When it's a Busy Day

Lecture Overview

On a busy day, time can fly by and some tasks invariably fall by the wayside. Customer service is often one of the first things to take a back seat, but it shouldn't have to be. In this presentation, Sean Smith draws on his wealth of experience in healthcare management to offer some reliable ways you can continue to improve your health service even when your team feels under the pump. A must-watch for all public-facing healthcare staff.

Educator

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Sean Smith View profile
Sean Smith is a Senior Lecturer in the School of Nursing at Torrens University. Sean is a former hospital CEO and DON and has worked in healthcare globally. As a Confirmed Candidate, Sean is working towards his PhD, researching clinical safety through digital transformation. Sean is passionate about strategy in healthcare, safety and quality in clinical practice and excellence in health management.
Details
CPD time25m
First Published16 May 2021
Updated16 May 2021
Expires
30 May 2025
Learning Tools
Topics
Aged Care
Burnout
Communication
Leadership
Management