The Consequences of Disruptive Behaviour

CPD
23m

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Cover image for lecture: The Consequences of Disruptive Behaviour

Lecture Overview

Jane Stanfield provides learners with an overview of the frameworks associated with the consequences of disruptive behaviour in the workplace. Using tools such as the balanced scorecard, graded assertiveness and collective intelligence, health workers can gain an understanding of how to defuse challenging staff behaviours.

Educators

Portrait of Jane Stanfield
Jane Stanfield

Jane Stanfield is a health service improvement coach. She comes with 30 years’ experience in healthcare, half as a clinician and half in health administration, support and coaching. Having had a brush with burnout herself and several close family members receiving healthcare, her focus is on bringing compassion back to healthcare for all involved. Her current use of neuroscience and mindfulness at work enables healthcare providers to work with their own mind, emotions and behaviour to influence their culture in a way that will energise and motivate them as they manage the safety and reliability of their care and its focus on the patient while caring for themselves. Jane is currently coaching several nurse leaders and runs workshops on leadership, shaping cultures, wellbeing, and communication and patient safety (CAPS). Her most recent professional development personally is in LEAN thinking - reducing waste and improving flow in healthcare…because waste is disrespectful to people! See Educator Profile

Details
CPD23m of CPD
First Published03 March 2020
Updated03 March 2020
Expires
29 January 2023
Topics
Management
Patient Safety
Occupational Health and Safety
Bullying
Leadership
Learning Tools