Responses to Challenging or Inappropriate Behaviours
CPD
5m
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Lecture Overview
In this short session, leadership coach Ilze Jaunberzins presents some adaptable scripts you can utilise when confronted with inappropriate or bullying behaviour in the workplace. Avoid escalation and make sure your responses are aligned with your organisation, and their commitment to healthcare.
Educators
Ilze Jaunberzins
Ilze is the principal of PowerMind Life and Leadership Coaching, a science-based coaching practice. She is also a highly experienced nurse, manager, and educator. Ilze is dynamic and passionate about leaders being effective – not busy, but effective and confident. Be prepared for a lively two days of inspiration and learning. See Educator Profile
Reviews
4.5
20 Total Rating(s)
Plan, learn and document all in one place
Robyn Joy Carter
Self skills to mange self when threatened.
Ashley Manney
I would love to have heard the whole lesson!
Susan Beahl
Say and walk away, stay silent and don't get into argument.
Emily curtain
this was a good refresher
Trevor Lowe
Nice simple bullet points that can be used immediately
Melanie Charlton
Short and sweet but practical
Shananne Field
Great refresher
Darryl Tocchetti
Good introduction
Ashley Thomson
This is great ++++
Alison Ford
Very clear and concise advice on how to address inappropriate behaviour.