Free Hand Hygiene Module

To ensure all health professionals are best prepared to contain the spread of coronavirus, we at Ausmed have made our Hand Hygiene Module free. We invite you to undertake this 40 minute module.

Cover image for lecture: Responses to Challenging or Inappropriate Behaviours

Lecture Overview

In this short session, leadership coach Ilze Jaunberzins presents some adaptable scripts you can utilise when confronted with inappropriate or bullying behaviour in the workplace. Avoid escalation and make sure your responses are aligned with your organisation, and their commitment to healthcare.


Portrait of Ilze Jaunberzins
Ilze Jaunberzins

Ilze is the principal of PowerMind Life and Leadership Coaching, a science-based coaching practice. She is also a highly experienced nurse, manager, and educator. Ilze is dynamic and passionate about leaders being effective – not busy, but effective and confident. Be prepared for a lively two days of inspiration and learning. See Educator Profile


21 Total Rating(s)
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Cara ann pugh
15 Feb 2020

Great short lecture

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Robyn Joy Carter
13 Sep 2019

Self skills to mange self when threatened.

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Ashley Manney
27 Jun 2019

I would love to have heard the whole lesson!

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Susan Beahl
13 Apr 2019

Say and walk away, stay silent and don't get into argument.

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Emily curtain
02 Mar 2019

this was a good refresher

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Trevor Lowe
28 Feb 2019

Nice simple bullet points that can be used immediately

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Melanie Charlton
21 Feb 2019

Short and sweet but practical

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Shananne Field
08 Feb 2019

Great refresher

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Darryl Tocchetti
22 Jan 2019

Good introduction

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Ashley Thomson
24 Oct 2018

This is great ++++