11h 30m CPDConference

Nurse Management Challenges: CPD Conference

Two Days for Nurse Managers


10 - 11 May 2021
Mercure Hotel Brisbane,
85-87 North Quay

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Why Attend

Build your knowledge and confidence on how to manage staff in your organisation. Find out how to manage disagreement and get the job done in the most harmonious way possible. Topics include:

  • Power and influence
  • Gaslighting in the workplace
  • Identifying drug diversion
  • Interprofessional harmony and effectiveness
  • Innovating in the way you manage
Make sure you attend this popular event! Book now!

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Day One

8:30 Registration for Day One


Welcome and Introduction

Julian De Maria

From Good to Great: What Great Nurse Managers Need to Know

Workplaces are fluid and evolving. Uncertainty is everywhere, so staying ahead of the prevailing tides can be exhausting yet also invigorating. This session looks at:

  • How to avoid getting stuck in outdated mindsets and modes of operating
  • Understanding key trends that are reforming the nature of nurses’ work
  • Death by tradition v spotting new opportunities
  • The skills a great nurse manager will need in the future
Julian De Maria

Many Hands Make Light Work: Motivating and Empowering Others

Have you ever wondered why some units have highly engaged staff and others don’t? This session looks at the need to acknowledge the uniqueness of each staff member and then engage in genuine connectedness. In so doing, it will reveal how engagement and motivation can be provoked. It includes:

  • When staff become motivated
  • How great nurse managers engage others
  • The importance of creating an environment of genuine connectedness where essential professional boundaries are retained
  • How to communicate complex ideas to engage people
  • The art of giving people the tools they need to succeed, then getting out of their way to let them blossom
11:00 Morning Tea


Graded Assertiveness: The PACE Model

Communicating during critical events can be difficult, but there are some ways that information can be communicated systematically and clearly. This session will explore one form of graded assertiveness. It includes:

  • How can graded assertiveness be effective in critical situations?
  • What is the PACE model and how does it work?
  • How can we empower nurses to utilise this form of communication?
Karen-Ann Clarke

Playing with Fire: Gaslighting at Work

Involving manipulation and deceit, gaslighting is more than plain and simple bullying - since the affected person may end up questioning their sanity. This session will focus on an increasingly popular concept and includes:

  • What are the signs of gaslighting?
  • Why is gaslighting different from bullying?
  • What are the ways that we can deal with gaslighting?
  • How can we support someone who has been subjected to gaslighting?
1:00 Lunch and Networking

Andrew Blythe

Transformational Leadership

Anyone can become a leader, but it takes a certain type of leader to inspire positive change. This session will discuss a leadership style known as transformational leadership. It includes:

  • What is transformational leadership?
  • What are the components of transformational leadership?
  • How can we realistically apply this concept to our work?
3:00 Afternoon Tea

Andrew Blythe

Managing Hostility and Passive Aggression

Conflict is a fact of life and nurse managers will inevitably be confronted with hostility at some time in their work. Knowing what to do, how to nip this in the bud and manage the problem are key skills. Learn:

  • What the predictors of hostility and aggressive behaviour look like
  • How the aggression cycle manifests
  • How to identify passive aggression and manage it
  • How to manage the various concerns of people involved appropriately
4:30 Close of Day One of Conference

Day Two

9:00 Commencement of Day Two

Karen-Ann Clarke

Seven Habits of Highly Effective Nurse Managers

Nurse managers are encouraged to adopt successful life-long habits to support their daily practice. This session looks at some of these successful habits and includes:

  • How do managers adopt best-practice habits?
  • What are the seven habits that will be most effective?

Managing Budgets in a Changing World

The managers most likely to succeed in today's environment are those who have some financial business acumen. Budgeting is not just about making do with less but also about managing day-to-day expenses, keeping costs within budget and confirming healthy outcomes. Discuss:

  • If you fail to plan, are you planning to fail?
  • How can you recognise when the budget is out of control?
  • What is the best way to understand budgets?
10:45 Morning Tea

Anne Marie Parisi

Drug Diversion in the Workplace

Opioids and other prescription medicines including benzodiazepines are tightly regulated by various Acts, including the Drugs, Poisons and Controlled Substances Act 1981. Legislative controls surrounding these controlled substances set strict legal requirements for possession, prescribing, supplying and storing of these substances. Despite these controls, drug diversion in healthcare settings, such as hospitals, still occurs. This session offers a potent reminder of your legal and professional duties surrounding drugs of dependence. It includes:

  • What is a scheduled medicine?
  • Which medicines fall under Schedule 8, 4, 3 and 2 of the Poisons Standard?
  • By law, how should schedule 11 drugs of dependence be checked and administered?
  • What are the most common drugs diverted from the workplace?
  • What would make you suspect a nurse, doctor, pharmacist or other health professional is diverting drugs?
  • What are your legal responsibilities in this situation?
12:15 Lunch and Networking

Karen-Ann Clarke

Staff Splitting: A Fast Road to Conflict?

Staff splitting can occur in any workplace setting. Whatever the reason and whoever is involved, staff need to be aware of its highly divisive and disruptive consequences. This session looks at this destructive behaviour and discusses:

  • What is staff splitting and how does it occur?
  • Why do staff splitters generally have ‘high conflict’ personalities
  • How do you scrutinise your own behaviour in this regard?
  • How can you armour yourself against this highly contagious and deeply divisive problem?

Litigation and Nurse Managers

Managers play a key role in risk mitigation. This role can extend from ensuring that the floors are dry to pressure injury prevention and life-saving measures. This session includes:

  • Why are nurse managers so critical in mitigating risk?
  • What happens when litigation looms?
  • How can we manage events to prevent litigation?
3:15 Afternoon Tea


Speak Up for Patient Safety

Sometimes, healthcare professionals feel that they do not have the right to express their opinions on things they see in the medical field, which may result in patient harm. This session will look at the importance of speaking up for patient safety and will discuss:

  • Why is it important to empower all healthcare workers to speak up?
  • What are the difficulties in empowering healthcare professionals to speak up?
  • How can we change a culture of underreporting possible breaches to patient safety?
4:30 Close of Conference and Evaluations

The Goal

Need for Program

There is considerable evidence that supports skilled nurse management as being fundamental to the provision of effective, high-quality, and safe patient care and outcomes. However, the growing complexity of the health workplace has the potential to increase the strain on nurse managers who are expected to control units when faced with a range of challenges. If patient care is to be optimised, then those who carry these responsibilities must be able to manage teams effectively and identify potential problems before they escalate.

Purpose of Program

This conference provides nurse managers with practical evidenced strategies to deal with day-to-day challenges and improve teamwork and patient outcomes.

Your learning outcomes:

Identify the main challenges in managing teams in a dynamic healthcare environment in order to create a harmonious and effective workplace
Reflect on your current work environment to identify the main areas that impact on patient care and how these can be improved
Improve team interactions by proactively managing challenging hotspots, resulting in less negative incidents
Deal incisively with aberrant staff behaviour in a professional and timely manner


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Karen-Ann Clarke

Dr Karen-Ann Clarke is a registered nurse and a specialised mental health nurse with 30 years’ experience of working with individuals and families impacted by the experience of mental illness. Using a feminist narrative methodology, her PhD research explored the way that women diagnosed with depression made decisions and meanings about receiving electroconvulsive therapy. As a lecturer in nursing at USC, Karen-Ann is responsible for the coordination of mental health curricula across multiple undergraduate and postgraduate programs. Teaching in excess of 900 undergraduate students each year, she is passionate about the value that immersive mental health simulation can bring to student’s learning and clinical skills and the way that it can safely bring to life theoretical concepts related to mental healthcare. Karen-Ann currently supervises a number of honours, masters and PhD students and is part of numerous research projects, involving visualisation and simulation, mental illness, suicide prevention and the inclusion of people with lived experience of mental illness into the teaching and learning space. Read More

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To Be Determined

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Andrew Blythe

Andrew Blythe is a writer and editor who has a Masters of Writing, Editing and Publishing from the University of Queensland. In addition, he is an adjunct research fellow at Griffith University within the School of Human Services and Social Work, assisting the school with both curriculum review, and lived-experience research development. He enjoys communication in all its forms and has prepared and presented material via print, including as former editor of Time and Place (the Queensland Heritage Council magazine) and Queensland Pride, as well as radio, television and multimedia formats. He is currently writing a memoir about his father’s experience of receiving a heart transplant, as well as documenting other peoples’ experiences of the Queensland health system. Read More

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Julian De Maria

Julian trained in Brisbane and graduated from the Queensland University of Technology with a Bachelor’s degree in Nursing. In his first year as an RN, Julian headed to New Zealand to work in the Invercargill base hospital. The following year, Julian returned to Brisbane and continued his nursing practice at the Prince Charles Hospital. There, he specialised in Cardiothoracic nursing and had a deep passion for education and training within the clinical setting. Julian soon found his niche as a Clinical Facilitator of undergraduate student nurses. Continuing on his journey for promoting better bed-side care through staff development initiatives, Julian decided to undertake a master’s degree in Clinical Education. Julian has held positions such as Nurse Education Coordinator, Manager of Education Services and Director of Clinical Services at a private Hospital in Brisbane. During his time as the DON, Julian successfully led the team through a full org wide survey against the NSQHS Standards. Julian is driven to see all people, regardless of race, creed or colour, have appropriate access to individualised, exceptional care and treatment where they are included in the decisions of their care journey.  Read More


10 - 11 May 2021


Mercure Hotel Brisbane
85-87 North Quay
Brisbane QLD,4000


$629.00 (two days)
Book Online Now  

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