11h 15m CPDConference

Nurse Management Challenges: CPD Conference

Two Days for Nurse Managers


Surry Hills
3 - 4 May 2021
Rydges Sydney Central,
28 Albion Street

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Why Attend

Build your knowledge and confidence on how to manage staff in your organisation. Find out how to manage disagreement and get the job done in the most harmonious way possible. Topics include:

  • Power and influence
  • Gaslighting in the workplace
  • Identifying drug diversion
  • Interprofessional harmony and effectiveness
  • Innovating in the way you manage
Make sure you attend this popular event! Book now!

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Day One

8:30 Registration for Day One


Welcome and Introduction

Di Adamson

What Is Leadership Anyway?

Like motherhood and a roast everyone agrees leadership is a good thing but what is it actually? There is a tacit expectation that once you are in a management position you will automatically be a leader but leadership is elusive, not easy to measure and hard to define. People are often promoted into a role requiring leadership because they were very competent at the tasks of their jobs. This session will look at some of the leading thinkers on leadership and how their ideas can be applied in practice.

Di Adamson

The Journey of a Complaint

No matter how trivial it may seem, a complaint is still a complaint. This session will look at the complaint process and includes:

  • What are the factors surrounding patient complaints?
  • What does the complaint process look like?
  • What are the common mistakes that may cause issues when resolving patient complaints?
  • How can we ensure that patient complaints are managed with a satisfactory resolution?
  • How can we learn from these complaints?
10:45 Morning Tea

Anna Hisco

Graded Assertiveness: The PACE Model

Communicating during critical events can be difficult, but there are some ways in which information can be communicated systematically and clearly. This session will explore one form of graded assertiveness. It includes:

  • How can graded assertiveness be effective in critical situations?
  • What is the PACE model and how does it work?
  • How can we empower nurses to utilise this form of communication?
Anna Hisco

Seven Habits of Highly Effective Nurse Managers

Nurse managers are encouraged to adopt successful life-long habits to support their daily practice. This session looks at some of these successful habits and includes:

  • How do managers adopt best-practice habits?
  • What are the seven habits that will be most effective?
1:00 Lunch and Networking

Chris Muller

Staff Splitting: A Fast Road to Conflict?

Staff splitting can occur in any workplace setting. Whatever the reason and whoever is involved, staff need to be aware of its highly divisive and disruptive consequences. This session looks at this destructive behaviour and includes:

  • What is staff splitting and how does it occur?
  • Why do staff splitters generally have ‘high conflict’ personalities?
  • How do you scrutinise your own behaviour in this regard?
  • How can you armour yourself against this highly contagious and deeply divisive problem?
3:00 Afternoon Tea

Chris Muller

Managing Hostility and Passive Aggression

Conflict is a fact of life and nurse managers will inevitably be confronted with hostility at some time in their work. Knowing what to do, how to nip this in the bud and manage the problem are key skills. Learn:

  • What the predictors of hostility and aggressive behaviour look like
  • How the aggression cycle manifests
  • How to identify passive aggression and manage it
  • How to manage the various concerns of people involved appropriately
4:30 Close of Day One of Conference

Day Two

9:00 Commencement of Day Two

Terry Froggatt

Many Hands Make Light Work: Motivating and Empowering Others

Have you ever wondered why some units have highly engaged staff and others don’t? This session looks at the need to acknowledge the uniqueness of each staff member and then engage in genuine connectedness. In so doing, it will reveal how engagement and motivation can be provoked. It includes:

  • When staff become motivated
  • How great nurse managers engage others
  • The importance of creating an environment of genuine connectedness where essential professional boundaries are retained
  • How to communicate complex ideas to engage people
  • The art of giving people the tools they need to succeed, then getting out of their way to let them blossom
Terry Froggatt

Managing Budgets in a Changing World

The managers most likely to succeed in today's environment are those who have some financial business acumen. Budgeting is not just about making do with less but also about managing day-to-day expenses, keeping costs within budget and confirming healthy outcomes. This session includes:

  • If I fail to plan am I planning to fail?
  • How do you recognise when the budget is out of control?
  • What is the best way to understand budgets?
10:45 Morning Tea

Di Adamson

How Effective Are Performance Reviews?

A practice which started during the Industrial Revolution, performance reviews are yearly appraisals of a staff member’s performance. There have been discussions on whether or not performance reviews actually work. This session will discuss:

  • What are the pros and cons of a performance review?
  • Is informal feedback as effective as a performance appraisal?
  • Should you rethink performance reviews in your organisation?
12:15 Lunch and Networking


Drug Diversion in the Workplace

Opioids and other prescription medicines, including benzodiazepines, are tightly regulated by various acts, including the Drugs, Poisons and Controlled Substances Act 1981. Legislative controls surrounding these controlled substances set strict legal requirements for possession, prescribing, supplying and storing these substances. Despite these controls, drug diversion in healthcare settings, such as hospitals, still occurs. This session offers a potent reminder of your legal and professional duties surrounding drugs of dependence. It includes:

  • What is a scheduled medicine?
  • Which medicines fall under Schedule 8, 4, 3 and 2 of the Poisons Standard?
  • By law, how should Schedule 11 drugs of dependence be checked and administered?
  • What are the most common medicines diverted from the workplace?
  • What would make you suspect a nurse, doctor, pharmacist or other health professional is diverting medicines?
  • What are your legal responsibilities in this situation?

Litigation and Nurse Managers

Managers play a key role in risk mitigation. This role can extend from ensuring that the floors are dry to pressure injury prevention and life-saving measures. This session includes:

  • Why are nurse managers so critical in mitigating risk?
  • What happens when litigation looms?
  • How can we manage events to prevent litigation?
3:15 Afternoon Tea

Irene Mayo

Speak Up for Patient Safety

Sometimes, healthcare professionals feel that they do not have the right to express their opinions on things they see in the medical field, which may result in patient harm. This session will look at the importance of speaking up for patient safety. It will discuss:

  • Why is it important to empower all healthcare workers to speak up?
  • What are the difficulties in empowering healthcare professionals to speak up?
  • How can we change a culture of underreporting possible breaches to patient safety?
4:30 Close of Conference and Evaluations

The Goal

Need for Program

There is considerable evidence that supports skilled nurse management as being fundamental to the provision of effective, high-quality and safe patient care and outcomes. However, the growing complexity of the health workplace has the potential to increase the strain on nurse managers who are expected to control units when faced with a range of challenges. If patient care is to be optimised, then those who carry these responsibilities must be able to manage teams effectively and identify potential problems before they escalate.

Purpose of Program

This conference provides nurse managers with practical evidenced strategies to deal with day-to-day challenges and improve teamwork and patient outcomes.

Your learning outcomes:

Identify the main challenges in managing teams in a dynamic healthcare environment in order to create a harmonious and effective workplace
Reflect on your current work environment to identify the main areas that impact on patient care and how these can be improved
Improve team interactions by proactively managing challenging hotspots, resulting in less negative incidents
Deal incisively with aberrant staff behaviour in a professional and timely manner


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Dianne Adamson

Di Adamson has a background in hospital management and seventeen years' experience consulting for prestigious clients in the healthcare and aged care industries. Di is known for her ability to connect with people in a way that allows her to uncover the core issues and influence people to achieve outstanding results. Her company, Adamson and Associates, specialises in optimising personal and organisational performance. Di is an inspirational speaker, facilitator and executive coach who stimulates, energises and challenges people in the areas of leadership, complex communication skills, team skills and effecting cultural change. She is a regular guest presenter on the Aged Care Television channel. Read More

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Terry Froggatt

Dr Terry Froggatt is committed to evidence-based organisational learning and development, providing innovative and learner-focused seminars and programs that facilitate mental health, knowledge transfer, management of change, organisational culture, health management and leadership development.

Terry has researched in the 'not-for-profit' sector, particularly in the area of environmental sustainability and employment opportunities for people who may be socioeconomically disadvantaged.

Terry has extensive clinical and managerial experience in mental health. He is a credentialed mental health nurse, vice president and fellow of the ACMHN, and a facilitator of the Commonwealth government's Mental Health Professionals Network. Terry previously coordinated undergraduate and postgraduate courses at the University of Wollongong and is a UOW senior honorary fellow. Terry’s current position is head of health and social wellbeing at the Nan Tien Institute overseeing postgraduate degree courses and research.

Terry holds formal qualifications and accreditations in psychological type and emotional intelligence. Terry is an accomplished researcher who has published in several mental health and management books and journals and holds a PhD on the topic of learning organisations. He has international experience in assisting organisations in the growth and development of their people. Terry has worked collaboratively with academics and practitioners, in Australia and overseas, in the fields of organisational leadership, culture and climate, environmental sustainability and mental health.

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Anna Hisco

Anna Hisco is the founding director of Hypnofield. Read More

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Christine Muller

Christine Muller is a registered nurse who works as a nurse practitioner: adult mental health at the Justice Health and Forensic Mental Health Network. She holds a graduate diploma in mental health, a master of nursing mental health (nurse practitioner) and a diploma in project management. Chris has almost 40 years of experience as a mental health nurse working in large 5th hospitals, in community extended hours teams and within private mental health hospitals. For the past 20 years, Chris has been employed by Justice Health and Forensic Mental Health Network as a clinical nurse consultant level 3 acting patient safety and clinical risk manager. Since 2008, Chris has been employed as a nurse practitioner within custodial health. Chris is committed to enhancing the skills of fellow health staff working within a unique and challenging context and providing a high-quality mental health service for a highly marginalised population where multimorbidity and complex presentations are the norms. Read More

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To Be Determined

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Irene Mayo

Irene is an experienced lecturer and nurse educator who has been lecturing in the School of Nursing and Midwifery, Australian Catholic University for almost 10 years and has also been working in an acute care surgical hospital in Westmead Private Hospital as a registered nurse and nurse educator. She has a passion for education and believes in providing staff and people with skills they can utilise to better themselves and provide safe and effective patient care. Read More


3 - 4 May 2021


Rydges Sydney Central
28 Albion Street
Surry Hills NSW,2010


$629.00 (two days)
Book Online Now  

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