11h 15m CPDConference

Healthcare Workers Conference

Two-Day Conference for PCAs, AINs, Disability Support and Other Healthcare Workers

Healthcare Workers Conference - Brisbane 2020


11 - 12 Jun 2020
Mercure Hotel Brisbane,
85-87 North Quay

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Why Attend

The work that personal care attendants (PCAs), assistants in nursing (AINs), or similar level employees do is crucial to the care and service that older adults receive, and it, therefore, requires comprehensive skills. Attending this conference will strengthen PCAs’ and AINs’ understanding of:

  • How to speak up for the safety of the patients or residents

  • What vital signs mean
  • Manual handling dos and donts
  • What to do if a person becomes suddenly more confused
  • The importance of documentation

  • Tips for coping with aggressive behaviours and much, much more…
This conference is an opportunity to gain valuable professional development. It does not constitute practical, hands-on training, nor does it replace a formal qualification. Any PCA/AIN who attends this event must hold a Certificate III in Aged Care.

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Day One

8:30 Registration for Day One


Welcome and Introduction


Vital Signs: What They Mean!

This introductory session looks at the information that vital signs give about the health and wellbeing of an older person. As people age the body changes and this may be complicated by chronic illnesses and medicines. But there may be important warning signs of poor health observed through vital signs. This session includes:

  • What a pulse can reveal
  • Why high blood pressure may cause a stroke
  • Whether infections always result in high temperature
  • Fast breathing and skin colour
  • What deterioration looks like

Communicating Changes in Vital Signs

This session explains why you should tell your care coordinator, even if you don’t think it's serious, that there is something different with a resident. It includes how to write your observation in the records.

10:45 Morning Tea

James Tanner

When the Patient Says No: Refusal of Care

Autonomy is an important concept in healthcare and it is essential to maintain our patient’s rights to refuse care. However, what happens when this means that the patient is at risk of harm as a result? This session will discuss the ethics of autonomy in refusal of care. It includes:

  • The definition of autonomy
  • Why patients are allowed to refuse care
  • What we can do when autonomy does not promote patient wellbeing
  • Discussing your way onto a middle ground

More than Just Going Through The ‘Motions’: Improving Bowel Health

The impact of bowel disorders, including chronic constipation, can be troublesome and distressing for an older adult. However, there are basic principles that can assist in improving overall bowel (and bladder) health. This practical session reinforces why promoting bowel health is a cornerstone of comprehensive care in the older adult. It will provide a functional approach to managing bowel dysfunction. Topics include:

  • What are the types and causes of bowel dysfunction?
  • How common is chronic constipation?
  • What practical advice can we provide to patients to improve bowel health?
1:00 Lunch and Networking

James Tanner

Mandatory Reporting: Your Responsibility

There are several mandatory reporting requirements that affect all members of the healthcare team. This session will encourage you to consider the implications of this for your role as healthcare professionals. It includes:

  • What is mandatory reporting?
  • Do you know what your responsibilities are?
  • What should you do if you suspect abuse or neglect within the workplace, including patients/clients and colleagues?
3:00 Afternoon Tea

James Tanner

Documentation: Not Documented, Not Done?

Documentation is essential for good clinical communication. The principles of documentation support the accurate reflection of the nursing assessment. In this session, we consider:

  • What are the current guidelines on documentation?
  • How does documentation fit into clinical handover?
  • Do I document by exception or not?
4:30 Close of Day One of Conference

Day Two

9:00 Commencement of Day Two


Keeping a Watchful Eye on an Unbalanced Patient

Preventing falls for an older adult is not an impossible task. Understanding how to keep a watchful eye on an unbalanced person enables safety for both yourself and the resident. This session will look at:

  • What are the main causes of falls for older people?
  • How can you reduce the risk of a fall?
  • How do you care for an individual that has had a fall?
  • How do you report a fall?

Feeding People: Different Techniques

It takes time to feed a person with dignity and to ensure they receive adequate nourishment. There is no quick way to do this. However, there are different ways. This session includes:

  • A short video on three techniques for hand feeding
  • What to do when someone has a swallowing problem
  • What to do when someone chokes
  • Feeding a person with late-stage dementia
11:00 Morning Tea


Out of Sight, Out of Mind? Incontinence-Associated Dermatitis MOVED TO DAY TWO 11.30 Let Damien know if he agrees

Incontinence-Associated Dermatitis (IAD) is inflammation of the perigenital skin as a result of contact with urine or faeces. IAD is a common yet under-reported and understudied skin disorder. This session will explore:

  • Is IAD a form of iatrogenesis?
  • Why does IAD occur?
  • Would better toileting programs improve the incidence of IAD?
  • What is the best-practice management of IAD?
12:30 Lunch and Networking

Karen-Ann Clarke

Tips for Coping with Aggressive Behaviours

It can be very distressing if a resident experiences periods of agitation and even aggression as a result of their medical condition. Recognising aggressive behaviours and knowing the steps needed to de-escalate a possibly violent situation ensures you are able to keep yourself safe. This practical session will demonstrate:

  • What does aggression look like?
  • How do you stay safe and keep others safe?
  • What can you do to de-escalate an aggressive situation?
  • Who can you speak to if you’re exposed to danger?
Karen-Ann Clarke

Debriefing After Critical Incidents

Nurses working in any setting may be involved in a stressful or unexpectedly traumatic event while at work. This may not be easy to deal with and may require critical incidence stressing. This session will discuss what it entails and when it is effective. As well, these principles of debriefing after a crisis can be adapted to small everyday stresses to prevent them from building up into big ones! It includes:

  • How to prevent the critical incident causing undue stress
  • When to know that you may need some support
  • An opportunity to constructively debrief as a group
3:15 Afternoon Tea

Jane Stanfield

Speak Up for Patient Safety

Sometimes, PCAs and AINs feel that they do not have the right to express their opinions on things they see in the field, which may result in patient harm. This session will look at the importance of speaking up for patient safety. It will discuss:

  • Why is it important to empower all healthcare workers to speak up?
  • What are the difficulties in empowering healthcare workers to speak up?
  • How can we change a culture of underreporting possible breaches to patient safety?
4:00 Close of Conference and Evaluations

The Goal

Need for Program

Personal care attendants (PCAs), assistants in nursing (AINs), and other similar employees are essential to the delivery of quality person centred care and service. There is a timely need to offer formal ongoing education to PCAs and AINs so as they are best placed to meet the comprehensive care needs of this vulnerable population and reduce harm.

Purpose of Program

The purpose of this conference is to provide PCAs, AINs, and similar staff who work in residential aged care or community settings an opportunity to improve their knowledge and skills relating to the comprehensive care of older adults.

Your learning outcomes:

Recognise, due to your knowledge of how the symptoms of delirium differ from those of dementia, a person who has become acutely confused
You will know what the results of vital signs readings mean, and what to do when the vital signs are abnormal
Be more confident and assertive when engaging in conversation with general practitioners, other staff, and relatives
Be more familiar with manual handling concepts and methods and use them to prevent injuries from occurring due to improper manual handling techniques


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James Tanner

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Karen-Ann Clarke

Dr Karen-Ann Clarke is a registered nurse and a specialised mental health nurse with 30 years’ experience of working with individuals and families impacted by the experience of mental illness. Using a feminist narrative methodology, her PhD research explored the way that women diagnosed with depression made decisions and meanings about receiving electroconvulsive therapy. As a lecturer in nursing at USC, Karen-Ann is responsible for the coordination of mental health curricula across multiple undergraduate and postgraduate programs. Teaching in excess of 900 undergraduate students each year, she is passionate about the value that immersive mental health simulation can bring to student’s learning and clinical skills and the way that it can safely bring to life theoretical concepts related to mental healthcare. Karen-Ann currently supervises a number of honours, masters and PhD students and is part of numerous research projects, involving visualisation and simulation, mental illness, suicide prevention and the inclusion of people with lived experience of mental illness into the teaching and learning space. Read More

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To Be Determined

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Jane Stanfield

Jane Stanfield is a health service improvement coach. She comes with 30 years’ experience in healthcare, half as a clinician and half in health administration, support and coaching. Having had a brush with burnout herself and several close family members receiving healthcare, her focus is on bringing compassion back to healthcare for all involved. Her current use of neuroscience and mindfulness at work enables healthcare providers to work with their own mind, emotions and behaviour to influence their culture in a way that will energise and motivate them as they manage the safety and reliability of their care and its focus on the patient while caring for themselves. Jane is currently coaching several nurse leaders and runs workshops on leadership, shaping cultures, wellbeing, and communication and patient safety (CAPS). Her most recent professional development personally is in LEAN thinking - reducing waste and improving flow in healthcare…because waste is disrespectful to people! Read More


11 - 12 Jun 2020


Mercure Hotel Brisbane
85-87 North Quay
Brisbane QLD,4000


$629.00 (two days)
Book Online Now