10h 45m CPDSeminar

ANUMs Seminar

2-Day Management and Leadership Skills Update for Associate Nurse Unit Managers, Acting / Relieving NUMs and Team Leaders


18 - 19 Nov 2019
Mercure Hotel Brisbane
85-87 North Quay
Brisbane QLD4000

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Why Attend

Attend this highly evaluated, two-day seminar if you regularly act as an ANUM or if you are occasionally required to act as a NUM. This practical seminar offers an opportunity to gain formal CPD, network with other ANUMs, and reflect on your current position. Take time out to build new skills and learn about:

  • Key prerequisites for effective, trouble-free management
  • The value of personal integrity
  • How to positively influence other staff
  • Tips for incorporating mentorship into your role
  • Motivating staff, communication skills refresher, and much, much more…

Need for Program

ANUMs play a central role in improving the clinical outcomes of a ward or unit. ANUMs not only support nurse unit managers with administrative, clinical, governance and managerial workload but are clinical leaders, facilitators, and role models for other staff. There is an ongoing need for ANUMs to gain relevant, practical, and evidenced-based formal education relevant to their role. Attending this event will help foster personal and professional growth through the review of key skills for good and effective, trouble-free management.

Purpose of Program

The purpose of this two-day seminar is to provide formal CPD to nurses who regularly act as an ANUM or who are occasionally required to act in nurse unit management positions.

Your Learning Outcomes

  1. Appreciation of leadership and management differences will enhance your self-awareness and potential to incorporate both into your role
  2. Improved knowledge of strategies for motivating and encouraging staff will support effective management during periods of change
  3. Maintenance of appropriate professional boundaries will reduce the potential for conflict
  4. Use of emotional intelligence will support you to develop superior communication skills
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Day One

8:30am - Registration and Refreshments


Welcome and Introduction to Seminar


Frontline Realities for ANUMs

Do you know the difference between leadership and management skills? Why does this matter? This introductory session will consider why effective leadership is crucial to best practice clinical outcomes when working in the ANUM role. Topics include:

  • What is the difference between leadership and management?
  • What is the role of an ANUM?
  • How has it changed?
  • Why does an ANUM position require both management and leadership skills?


Leadership Skills in Action

In this short session, we will discuss a range of examples of good leadership for ANUMs. In particular, it will address how collaborative work can lead to enhanced job satisfaction and improved patient outcomes. It includes:

  • Why do your underlying values matter so much when you are in a leadership position?
  • How do you integrate leadership skills with clinical management realities?
  • How can ANUMs demonstrate leadership qualities that positively influence other staff?

10:30am - Morning Tea


Practical Management Skills in Action – Motivation and Change

A key to good management is the genuine motivation of staff. Another is the ability to make the necessary changes to work practices when required, without encountering staff resistance to new ideas or passive aggression. Find out how you can build on your leadership skills to be a better manager and to affect the outcomes you are required to achieve.

  • Consider why strategy is such an important management tool
  • Discover easy methods for introducing rapid change in the workplace
  • Find out how to improve staff engagement and commitment


Practical Management Skills in Action – Avoiding Role Confusion

Role clarity is essential for you as an ANUM and the staff you manage. It is important that the staff clearly understand what their role is and what is expected of them in this role. Too often, job descriptions become outdated and job vagueness leads to lack of accountability and unsatisfactory staff performance. Topics include:

  • How much clarity you have about your current role
  • How to immediately improve employee performance through clear role definitions

1:00pm - Lunch and Networking


ANUMs Managing with Emotional Intelligence

This session explores why staff like working for managers that demonstrate emotional intelligence. It demonstrates what emotional intelligence really is and how self-awareness forms the foundations of your ability to manage and to lead. It includes:

  • What are examples of managing with emotional intelligence?
  • How does this approach improve your communication, management effectiveness, and clinical outcomes?

3:00pm - Afternoon Tea


Organisational Aspects of Emotional Intelligence

This final session of day one gives you an opportunity to relate aspects of emotional intelligence to your own work situations. Find out how you could improve your decision-making by tapping into your own emotional intelligence. It looks at:

  • Within the framework of your workplace organisation, how will a high level of emotional intelligence assist with your ANUM role?
  • How can you match your vision with that of your organisation?

4:30pm - Close of Day One of Seminar

Day Two

9:00am - Commencement of Day Two


How Effective are Performance Reviews?

Some people believe that the best way to improve behaviour is in real time. This means performance reviews that may only occur once a year are ineffective because they are not addressing problems as they occur, and because they are retro-spective.This session looks at the best ways to assist staff to perform at their highest level and reviews how performance can genuinely be improved. It includes:

  • Developing a feedback culture
  • Feedback conversations vs feedback sandwiches
  • How you really give (and receive) feedback
  • The evidence for and against annual performance reviews
  • Tips for effective staff management during these situations

10:30am - Morning Tea


Coaching and Mentoring Staff

ANUMs are clinical leaders, facilitators, and role models for other staff. Following on from the previous session we will now look at the importance of the ANUM role in coaching and mentoring other staff. This session includes:

  • What is the difference between a clinical teacher, a preceptor, and a mentor?
  • How can you incorporate teaching opportunities into your management and leadership roles?

12:30pm - Lunch and Networking


Working with Negative or Destructive Staff

Occasionally, situations arise that mean you will need to remove yourself and a staff member to a quiet area for the purpose of exploring a problem situation and counselling. This session explains what you can do in such circumstances and what you shouldn’t do. It includes reflections on communication styles and explores:

  • Why might staff benefit from counselling?
  • What are some useful guidelines?
  • How involved should you be in personal problems?
  • Using emotional intelligence to deal effectively with conflict
  • How can you use emotional intelligence to deal effectively with conflict

3:00pm - Afternoon Tea and Coffee


Your Career as a Leader

You may find that you enjoy your elevated role and are ready to take it further. You may be rewarded by promotion. However, this may not be for you. This final session will look at what would be expected of you in such a role and how you can prepare for the challenge. It will also discuss the types of people who are and who are not suited to management positions, to assist you to make an informed decision about whether management will suit you in the long term. It explores:

  • Why people are reluctant to accept higher management positions
  • How you can decide whether you have got what it takes to be a manager
  • How you can prepare yourself for a NUM position

4:30pm - Close of Seminar and Evaluations

educator image

Jane Stanfield

Jane Stanfield is a health service improvement coach. She comes with 30 years’ experience in healthcare, half as a clinician and half in health administration, support and coaching. Having had a brush with burnout herself and several close family members receiving healthcare, her focus is on bringing compassion back to healthcare for all involved. Her current use of neuroscience and mindfulness at work enables healthcare providers to work with their own mind, emotions and behaviour to influence their culture in a way that will energise and motivate them as they manage the safety and reliability of their care and its focus on the patient—whilst caring for themselves. Jane is currently coaching several nurse leaders and runs workshops on leadership, shaping cultures, wellbeing, and communication and patient safety (CAPS). Her most recent professional development personally is in LEAN thinking – reducing waste and improving flow in healthcare….because waste is disrespectful to people!

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ANUMs Seminar 2019