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25 May 2022

CPD
None
QRC:
cover image
  • Why Attend
  • Program
  • Presenters
  • Learning Outcomes

Why Attend

This popular program teaches strategies to deal with a range of disruptive and difficult behaviours in the workplace. Learn skills to identify the triggers and defuse these behaviours before they escalate. Includes:

  • Why conflictual situations emerge
  • Is the problem the system or the people?
  • What are the consequences for the patients when conflictual situations emerge?
  • Identifying difficult behaviours
  • What are the signs of impending conflict?
  • How to ‘talk down’ trouble
  • What do do when tempers get out of control
  • This is an essential learning experience for everyone that works in healthcare – not just managers. Book now!

    Program

    • Day One
    • Day Two

    Need for Program

    Purpose of Program

    25 May 2022

    CPD
    None
    QRC:
    , ,
    Price: $0.00

    Defusing Difficult and Disruptive Behaviours Seminar

    Registration is closed for this event

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