© 2019 Ausmed Education Pty Ltd (ABN: 33 107 354 441)
2-Day Seminar: Positive Behaviour Management, Motivating Others and Dealing with Conflict
Disruptive behaviours in the healthcare environment increase risk by interfering with the provision of safe patient care. This popular program explores this issue and teaches strategies to deal with a range of disruptive and difficult behaviours. In what can often be a stressful and fast-paced environment, where communication problems, anxiety, and stress can manifest as difficult behaviours that, if not managed skillfully, can escalate to conflict and even aggression. In many workplaces, there is conflict between coworkers, with manipulative or domineering behaviours leading to communication breakdown. Learn skills to identify the triggers and defuse these behaviours before they escalate. This two-day seminar includes topics such as human behaviour, communication, aggression management, and defusing difficult situations when they arise with patients, visitors, and staff. This is an essential learning experience for everyone that works in health care.
A positive approach to defusing difficult or disruptive behaviours is essential in healthcare settings, where individuals, including staff, patients, and visitors, may be under extraordinary or extreme stress. While many courses focus primarily on aggression management, this seminar covers the early interventions that may defuse disruptive situations early and prevent escalation. You will also learn how to deal with conflict and aggression and how to improve your communication skills in challenging situations.
Defusing Difficult Staff Behaviours is a two-day seminar designed to enhance your skills in defusing difficult behaviours, managing conflict, and preventing and dealing with aggression. Participants will learn about communication, human behaviour, and behavioural influences. This seminar relates to managing the behaviour of co-workers, patients, visitors, and anyone behaving in a disruptive or difficult manner.
8:30am - Registration and Refreshments
“Begin with the end in mind” – Stephen Covy
Disruptive behaviours are frequently seen in healthcare settings. Not only can they interfere with day-to-day operations but they can also have effects on both individuals and the organisation. This opening session will look at both the spectrum of behaviours ranging from confusion to psychopathy and effects within the workplace. It includes:
10:30am - Morning Tea
Conflict develops because we are dealing with people's lives, jobs, children, pride, self-concept, ego and sense of mission or purpose. It is important to understand core drivers of human behaviours in order to deal with or defuse disruptive behaviour. Perceptions, prior experience and prior learning all contribute to human behaviour.
12:30pm - Lunch and Networking
One of the most effective tools in responding to challenging behaviour in others is to understand our self and to have insight into our present state of mind. This session provides an opportunity to explore the emotion brain; why people lose it and four core emotional intelligence competencies.
Often behaviours are linked to non verbal signals which can be rude, dismissive and bullying. This session will support you to identify non verbal signals and to clearly “name the behaviour” so as to have a courageous conversation with colleagues.
3:00pm - Afternoon Tea
Preparation of Scripts for two scenarios:
4:30pm - Close of Day One of Seminar
9:00am - Commencement of Day Two
In order to minimise the effects of disruptive behaviour on the patient, staff and the organisation, it is essential that effective action is taken quickly. Not acknowledging or dealing with disruptive behaviours can have far reaching effects, including poor morale, staff turnover and negative impacts on quality of care.
10:30am - Morning Tea
12:00pm - Lunch and Networking
It is true that managers also can display obstructive, dismissive and rude behaviours.
Not all problems can be managed independently. It is important to understand when you must call for help and when to report a problem. More serious problems may require formal reporting, performance management or even police involvement. How do you know what to do and when?
3:00pm - Afternoon Tea and Evaluations
4:15pm - Close of Seminar
Ilze is the principal of PowerMind Life and Leadership Coaching, a science-based coaching practice. She is also a highly experienced nurse, manager, and educator. Ilze is dynamic and passionate about leaders being effective – not busy, but effective and confident. Be prepared for a lively two days of inspiration and learning.