© 2019 Ausmed Education Pty Ltd (ABN: 33 107 354 441)
2-Day Seminar for Nurses and Midwives
Many people don’t like to be managed. Others don’t mind. Why is this? Find out at this seminar and learn some interesting tips along the way - your job just might get easier! Includes:
At various times in a person’s life, they may hate being managed. Although this is not always the case, there are clearly times when being managed and managing is very difficult. Management involves a raft of unique challenges that can change from hour to hour within the workplace. This places great emphasis on the skill set of managers to respond appropriately whilst also being mindful of their own limitations. Managers who are supported by regular skills updates as well as opportunities to bond with like-minded professionals are likely to have better outcomes with their teams and can create a workplace that promotes quality patient care with people who embrace management. Acquiring relevant and practical insights on the core behaviours of management are essential. As well, learning in an environment outside of the regular place of work provides many benefits.
The purpose of this seminar is to provide a supportive learning environment for managers to gain insights, knowledge, and skills relating to their current managerial role.
8:30am - Registration and Refreshments
This introductory session will challenge you to think about why some people don’t like being managed! It is an interactive session that will offer you some common insights into human behaviours.
“Creating a moral community in which people can be involved and there is coherence is one of the most important ethical obligations of a nurse manager” (Hardingham, 2008, p.17). Let’s discuss:
10:30am - Morning Tea
Workplaces are increasingly using algorithms and systems to manage staff. Data and technology are key to this. There are undoubtedly benefits in this technology, but it also can be a source of frustration and resentment. This session looks at how systems affect your management role for good and bad and includes:
In this session we will explore the difference between performance reviews and performance measurement.
1:00pm - Lunch and Networking
Although performance reviews are common tools used in healthcare settings, out in the non-healthcare world they are not always in fashion or even believed to work. Performance appraisals are often viewed as unpopular procedures that have to be endured. In this session, we will consider the role, function, and effectiveness of performance reviews. Share your views in this interactive session. It includes:
Diversity in teams is generally encouraged as it leads to better outcomes. However, teams are fundamentally unstable for a range of reasons and, therefore, need continuous synchronising, monitoring, and management. In this session, you will consider the difficulties all staff encounter in teamwork and how this affects your management style. It includes:
3:15pm - Afternoon Tea
Are you confident to give orders to your staff or are you a tad unsure? What do you do if pushback occurs? Giving orders should not be confused with aggressive or dominant behaviour. Sometimes, it is critical to be clear, precise, and firm in your communication and to expect the staff member to follow through on your instruction. This session explores:
4:30pm - Close of Day One of Seminar
9:00am - Commencement of Day Two
Interrupting a staff member who is in the process of doing something and then diverting them from their current task is sometimes necessary. However, staff know when their time is being wasted. Their sense of priority may not be yours. Some people hate to be given a job and told to do it immediately, whilst others don’t mind. This session looks at the frustrations involved in time management and includes:
Change is constant and normal, but it does not necessarily make it easier – especially if staff can see no reason for doing the job in a new way. As a result, pushback is to be expected. Being the manager who has to effect yet another change “from above” can be dispiriting. However, there are tools to assist you and this session will reveal some of these. It includes:
Example: The need for personal hygiene has been around since the Roman times. However, the manner in which personal hygiene is achieved has changed over time. In the Roman times a person might have jumped into a stream to wash themselves or in a stone bath system. Nowadays, creams may even replace water as a cleansing agent but the end result is still the achievement of personal hygiene.
10:30am - Morning Tea
Management is generally considered a functional role and to some extent this is true. However, all managers will be called upon to lead. This session reviews some of the issues and confusions that can arise when staff perceive that a manager has failed to lead. It will explore practical examples and discuss the importance of perception in times of crisis. It includes:
In today’s world data matters, and you may have to routinely ensure staff collect data. But what do you do when staff don’t comply? This short session reveals ways to reverse negative behaviours in a constructive manner for everyone’s benefit. It includes:
12:45pm - Lunch and Networking
Hostility is a fact of life and managers will inevitably be confronted with this behaviour at some time in their work. Knowing what to do and how to nip this in the bud are key skills. Learn:
These behaviours can be destructive on the culture of the workforce and lead to a disintegration in workplace morale. The management of these behaviours can be both challenging and exhausting. In this workshop you will explore some practical strategies about how to manage complex destructive behaviours
3:00pm - Afternoon Tea and Coffee
We close this seminar looking at the importance of trust and authenticity in management. Management should operate in a framework of social justice. This session looks at the importance of these concepts in building a workplace where harmony and fairness flourish and where people want to work supported by those around them.
4:00pm - Close of Seminar and Evaluations
Norah Bostock is a highly qualified clinician and educator working in private practice in South Australia. Norah draws her considerable experience and expertise from both Australia and overseas. She is considered an expert in her fields of continence, clinical governance, education and training. Norah has been published both nationally and internationally and her qualifications include a master of nursing, TAE cert IV, graduate cert (health), advanced graduate diploma (business management) and advanced graduate diploma (leadership and management).