9:00am - Commencement of Day Two
Distractions and Micro-Management - Is this effective?
Interrupting a staff member who is in the process of doing something and then diverting them from their current task is sometimes necessary. However, staff know when their time is being wasted. Their sense of priority may not be yours. Some people hate to be given a job and told to do it immediately, whilst others don’t mind. This session looks at the frustrations involved in time management and includes:
- Understanding staff behaviours and how they relate to the management of time
- Identifying time wasters and how to prioritise
- Ways to divert a person who does not easily multi-task
Here we go again! Continually Changing Ways of Doing Things
Change is constant and normal, but it does not necessarily make it easier – especially if staff can see no reason for doing the job in a new way. As a result, pushback is to be expected. Being the manager who has to effect yet another change “from above” can be dispiriting. However, there are tools to assist you and this session will reveal some of these. It includes:
Brief theories of change
Breaking staff rituals
Implementing new reasons for the change
Dealing with those who will not change
The need for personal hygiene has been around since the Roman times. However, the manner in which personal hygiene is achieved has changed over time. In the Roman times a person might have jumped into a stream to wash themselves or in a stone bath system. Nowadays, creams may even replace water as a cleansing agent but the end result is still the achievement of personal hygiene.
10:30am - Morning Tea
Lack of Leadership: Where are we all heading?
Management is generally considered a functional role and to some extent this is true. However, all managers will be called upon to lead. This session reviews some of the issues and confusions that can arise when staff perceive that a manager has failed to lead. It will explore practical examples and discuss the importance of perception in times of crisis. It includes:
- Should all managers also be leaders and what is the difference?
- Exploring situations where leadership opportunities were missed
- What are the consequences on workplaces when there is a failure to lead?
Documentation: Reporting and Recording
In today’s world data matters, and you may have to routinely ensure staff collect data. But what do you do when staff don’t comply? This short session reveals ways to reverse negative behaviours in a constructive manner for everyone’s benefit. It includes:
- Is all the documentation necessary?
12:45pm - Lunch and Networking
Bullying, Hostility, and Passive Aggression: What does this look like?
Hostility is a fact of life and managers will inevitably be confronted with this behaviour at some time in their work. Knowing what to do and how to nip this in the bud are key skills. Learn:
- What the predictors of hostility and aggressive behaviour look like
- How the aggression cycle manifests
Bullying, Hostility, and Passive Aggression: How do we manage this behaviour?
These behaviours can be destructive on the culture of the workforce and lead to a disintegration in workplace morale. The management of these behaviours can be both challenging and exhausting. In this workshop you will explore some practical strategies about how to manage complex destructive behaviours
3:00pm - Afternoon Tea and Coffee
Trust and Authenticity – How to Build It and Not Lose It
We close this seminar looking at the importance of trust and authenticity in management. Management should operate in a framework of social justice. This session looks at the importance of these concepts in building a workplace where harmony and fairness flourish and where people want to work supported by those around them.
4:00pm - Close of Seminar and Evaluations