Customer Experience: One Moment in Time

CPDTime.
24m
Cover image for: Customer Experience: One Moment in Time

Lecture Overview

A patient's healthcare experience can often come down to one single moment where we have the power to make it a positive one or a negative one. In this presentation, Sean Smith draws on his wealth of experience in healthcare management to examine the concept of the customer experience and simple ways it can be improved. A must watch for all public-facing healthcare staff.

Educator

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Sean Smith View profile
Sean Smith is a Senior Lecturer in the School of Nursing at Torrens University. Sean is a former hospital CEO and DON and has worked in healthcare globally. As a Confirmed Candidate, Sean is working towards his PhD, researching clinical safety through digital transformation. Sean is passionate about strategy in healthcare, safety and quality in clinical practice and excellence in health management.
Details
CPD time24m
First Published25 May 2021
Updated25 May 2021
Expires
25 June 2024
Learning Tools
Topics
Aged Care
Communication
Leadership
Management
Professional Development