Performance Measurement

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Lecture Overview

Performance measurement is an essential part of your health service's continuous improvement. By looking at measures such as customer satisfaction, financial impact, and process efficiencies we can quantify how a team or service is performing in what they set out to do. In this presentation, health service improvement coach Jane Stanfield looks at performance measurement in healthcare and what it means for you and your patient.


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Jane Stanfield View profile
Jane Stanfield is a health service improvement coach. She comes with 30 years’ experience in healthcare, half as a clinician and half in health administration, support and coaching. Having had a brush with burnout herself and several close family members receiving healthcare, her focus is on bringing compassion back to healthcare for all involved. Her current use of neuroscience and mindfulness at work enables healthcare providers to work with their own mind, emotions and behaviour to influence their culture in a way that will energise and motivate them as they manage the safety and reliability of their care and its focus on the patient while caring for themselves. Jane is currently coaching several nurse leaders and runs workshops on leadership, shaping cultures, wellbeing, and communication and patient safety (CAPS). Her most recent professional development personally is in LEAN thinking - reducing waste and improving flow in healthcare…because waste is disrespectful to people!
CPD time24m
First Published03 June 2021
Updated03 June 2021
30 May 2027
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Aged Care
Allied Health
Community Nursing
General Practice