Managing Aggression in the Workplace

Cover image for: Managing Aggression in the Workplace
CPDTime.
30m
Updated 05 Sep 2022 Certificate2,768 Ratings

This module will help you explore current thinking and policy relating to aggressive behaviours at work. It will also look at how those behaviours can be minimised and addressed. The module is designed for new and continuing employees in all health settings including community services.

Content

6 Units • 10 Questions
Pre-reflection
1 Question
Introduction
2 Questions
3m
Causes of Aggression in the Workplace: Patients and Relatives
1 Question
1m
Causes of Aggression in the Workplace: Staff
1 Question
3m
Passive Aggression
2 Questions
4m
Minimising Aggressive Behaviours in Patients
2 Questions
3m
Conclusion
1m
Post-reflection
1 Question

What you'll learn:

1

Describe a range of aggressive behaviours.

2

Recognise passive aggression.

3

Identify how aggressive behaviours impact on you and on your workplace.

4

Know the actions to take if aggressive behaviours occur in your workplace.

Topics

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Last updated05 Sep 2022

Published31 Aug 2019

Due for review30 Aug 2028
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