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Managing Aggression in the Workplace

Cover image for: Managing Aggression in the Workplace
CPDTime.
30m
Updated 08 Mar 2024 Certificate

This module will help you explore current thinking and policy relating to aggressive behaviours at work. It will also look at how those behaviours can be minimised and addressed. The module is designed for new and continuing employees in all health settings including community services.

Content

6 Video Units • 10 Questions
Pre-reflection
1 Question
Introduction
2 Questions
3m
Causes of Aggression in the Workplace: Patients and Relatives
1 Question
1m
Causes of Aggression in the Workplace: Staff
1 Question
3m
Passive Aggression
2 Questions
4m
Minimising Aggressive Behaviours in Patients
2 Questions
3m
Conclusion
1m
Post-reflection
1 Question

What you'll learn:

1

Describe a range of aggressive behaviours.

2

Recognise passive aggression.

3

Identify how aggressive behaviours impact on you and on your workplace.

4

Know the actions to take if aggressive behaviours occur in your workplace.

Topics

For Teams
Assign to your staff

Assign mandatory training and keep all your records in-one-place.

Find out more
Meet your educator
educator profile image
Andrew Crowther
Associate Head of School
Content Integrity
Ausmed strives for the highest level of content integrity and accuracy in our educational resources.
Last updated08 Mar 2024
Published01 Sep 2019
Due for review29 Sep 2025
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