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Communication During Transitions to Palliative Care

Good communication is often thought of as the process of how information is given to people. However, good communication is about the relationship in which information, feelings and understanding is shared. The Australian Pocket Oxford Dictionary (Moore 2005) defines communication as to ‘succeed in conveying information, evoking understanding etc. ... (often followed by with) relate socially; share feelings or understanding.’ This chapter will explore the components of palliative care in which communication is central and the strategies and tools that might be used to improve communication.

Contents include

  • A discussion on communication theory and its place in palliative care
  • Description of the keys to good communication in the palliative care setting
  • Consideration of the role of good communication in delivering bad news, dealing with families and working in teams
  • Practical case studies
  • An extensive reference list (including books, journals and websites) for further reading and investigation
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Author / Editor Biographies

Dr Susan Lee is senior lecturer in the School of Nursing and Midwifery at Monash University and a member of the Palliative Care Research Team. She teaches both undergraduate and postgraduate students in palliative care and has research interests in decision-making, workforce development and models of palliative care.

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