Counseling Your Staff
When a staff member comes to a nurse manager for counselling, that staff member expects to take part in a confidential, professional interview through which he or she hopes to feel better and receive help in solving problems. Counselling staff involves skilled intervention, confidentiality and, most importantly, the ability to help staff members find a solution to their problems. Counselling is not a pleasant chat between friends; rather, it is a structured attempt to provide help in a problem situation.
Counselling, if undertaken properly, is never neutral. When a nurse manager spends time in a counselling relationship with a staff member, something in the life of that staff member will change; that person’s ability to explore, cope and solve problems will be enhanced or diminished.
- The complexity of staff counselling
- Possible conflicts
- The nature of the counselling relationship
- Methods of counselling
- Issues to be considered
- Using other counsellors