Counseling Your Staff
When a staff member comes to a nurse manager for counselling, that staff member expects to take part in a confidential, professional interview through which he or she hopes to feel better and receive help in solving problems (Geldard & Geldard 2001). Counselling staff involves skilled intervention, confidentiality and, most importantly, the ability to help staff members find a solution to their problems. Counselling is not a pleasant chat between friends; rather, it is a structured attempt to provide help in a problem situation.
Counselling, if undertaken properly, is never neutral. When a nurse manager spends time in a counselling relationship with a staff member, something in the life of that staff member will change; that person’s ability to explore, cope and solve problems will be enhanced or diminished (Egan 1998).
- The complexity of staff counselling
- Possible conflicts
- The nature of the counselling relationship
- Methods of counselling
- Issues to be considered
- Using other counsellors