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Counseling Your Staff

When a staff member comes to a nurse manager for counselling, that staff member expects to take part in a confidential, professional interview through which he or she hopes to feel better and receive help in solving problems (Geldard & Geldard 2001). Counselling staff involves skilled intervention, confidentiality and, most importantly, the ability to help staff members find a solution to their problems. Counselling is not a pleasant chat between friends; rather, it is a structured attempt to provide help in a problem situation.

Counselling, if undertaken properly, is never neutral. When a nurse manager spends time in a counselling relationship with a staff member, something in the life of that staff member will change; that person’s ability to explore, cope and solve problems will be enhanced or diminished (Egan 1998).

Contents include

  • Introduction
  • The complexity of staff counselling
  • Possible conflicts
  • The nature of the counselling relationship
  • Methods of counselling
  • Issues to be considered
  • Using other counsellors
  • Supervision
  • Conclusion
  • References
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Author / Editor Biographies

RN, RMN, MA, PhD, Cert Ed, MBS, MAHA
Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery and Indigenous Health at Charles Sturt University. His postgraduate studio includes education, state policy and social change, and mental hospital administration. Andrew qualified in general and psychiatric nursing in the UK. His postgraduate studies include policy and social change and historical aspects of mental hospital management. Andrew has wide experience in clinical nursing, nurse management, and education. He is the author of a book for nurse managers, as well...

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