Sandra Keppich-Arnold is a registered psychiatric nurse with post-graduate qualifications in health education. She has been involved in community aged psychiatry for the past 15 years and has contributed to the establishment of a number of innovative community treatment and consultancy services aimed at improving outcomes for people with dementia and delirium. Sandra has been particularly interested in ensuring nurses and others approach dementia care positively, and she has been actively involved in a number of action groups to highlight issues pertinent to improved dementia management. Sandra is an associate director of nursing and coordinator of the Mobile Aged Psychiatry Service at Caulfield General Medical Centre (Melbourne, Australia).