Hostility and Agression
Although most people can control their anger, or express it appropriately, some people have problems in managing these feelings. Anger can lead to hostility towards others, and this can deteriorate into aggression and violence. This chapter discusses anger and hostility, and how carers can manage it appropriately. The theme of the chapter is ‘de-escalation.’ Although people often speak about ‘defusing’ aggression, the word ‘defusing’ implies that action is being taken when aggression is about to explode. In contrast, the term ‘de-escalation’ refers to preventive action – such that hostility is prevented from developing into aggression and potential violence. This requires the ability to anticipate the development of aggression, followed by the dissipation of the emotions that are contributing to the potential aggression. Anticipation is the key to dissipation.
- Strategies and techniques
- Aggression directed at the helper
- Things not to do.