All managers rely on information to make decisions. It is therefore essential that nurse managers understand how to use information effectively. In the past, nurses have tended to see technology as dehumanising and counterproductive to the art and science of nursing (Ammenwerth et al. 2003).However, those now entering the nursing profession have been educated with computers and are aware of the possibilities that the Internet and other computer information systems can provide. Attitudes have shifted within the modern nursing workforce (Richards 2001). There is now a move to a requirement of having computers at the place care is provided through hand-held devices (Erdley 2006). Not only is this point-of-care technology seen as providing safer care but also saves time, allowing nurses to spend more time providing nursing care (Smith et al. 2005).
Information can be obtained in many forms—including personal observations, verbal interactions, written reports and statistical information of various sorts. Information is a vital aspect of management and modern nurse managers must be able to understand and use computer information systems.
- Management functions
- Data versus information
- Computer information systems
- Information overload
- Privacy, confidentiality and security
- Costs and time