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Managing Relatives’ Concerns

As consumers of health services have become more knowledgeable about their care and treatment, their expectations have risen. There has been a similar growth in the knowledge and expectations of the relatives of those receiving care—relatives want and expect high standards of care and treatment. This chapter explores some of the background to relatives’ concerns and suggest strategies that can be used by nurse managers when dealing with a concerned relative.

Contents include

  • Introduction
  • The nature of concern
  • Milieu
  • Changing information needs
  • Wider concerns
  • Community settings
  • Patient liaison officers
  • Strategies for nurse managers
  • Feedback
  • Conclusion
  • References
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Author / Editor Biographies

RN, RMN, MA, PhD, Cert Ed, MBS, MAHA
Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery and Indigenous Health at Charles Sturt University. His postgraduate studio includes education, state policy and social change, and mental hospital administration. Andrew qualified in general and psychiatric nursing in the UK. His postgraduate studies include policy and social change and historical aspects of mental hospital management. Andrew has wide experience in clinical nursing, nurse management, and education. He is the author of a book for nurse managers, as well...

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