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Managing Risk




Managing risk is an overarching aspect of the nurse manager’s role. In providing clinical services, the nurse manager’s paramount concern must be to ensure the health and safety of patients and staff. This chapter teaches nurse managers about how to manage risks proactively by assessing what can possibly go wrong, developing a plan to manage these risks, act on this plan, harness the efforts of the team and then recognise the improvements.


Contents include

  • Consumers as drivers of change
  • Why things go wrong
  • The international perspective
  • The nature of risk management
  • Establishing a risk management system
    • Identification of risks
    • Analysis of risks
    • Prioritisation of risk
    • Management of risk
  • Monitoring and evaluating improvements
  • Caring for patients harmed by treatment
  • Supporting staff involved in serious incidents
  • Dealing with clinical complaints
  • Root cause analysis
  • Documentation and record keeping
  • Statutory immunity
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Author / Editor Biographies

Therese Caine is a registered nurse who holds post-graduate qualifications in hospital administration and workplace assessment and training. Therese has had extensive experience as a nurse clinician, a health service executive, and a consultant. She has worked extensively in nursing service development, quality improvement, risk management, and change management in rural and metropolitan health services. She is currently working in her own consultancy business using a collaborative model of work with other like minded consultants.
Cathie Steele holds degrees in science, applied science, physiotherapy, and business. Cathie has wide experience as a clinician, manager, and a leader of change. She has worked extensively in quality improvement, risk management, change management, and strategic planning in rural and metropolitan health services. In her spare time, when she is not travelling in far flung countries, Cathie enjoys teaching at both under-graduate and post-graduate levels and has been a guest lecturer in Australia and the UK. Her current appointment is as Director of Quality and Patient Safety at Bayside Health (V...

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