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Professional Communication




  • Outlines communication with organisations
  • Outlines the codes of ethics and practice
  • Describes how to establish professional communication
  • Describes how to assess the documentation system
  • Describes the role of risk management
  • Gives strategies for positive risk-taking

Effective written and verbal communication in aged-care nursing demands a level of articulation that goes well beyond 'telling stories' about what has occurred in the care of a particular resident on a particular day. This chapter aims to instruct nurses on how to effectively communicate verbally and through documentation including the codes of professional practice.


Contents include

  • Introduction
  • Communication within organisations
  • Codes of ethics and practice
    • Codes of ethics
    • Codes of professional practice
  • Establishing professional communication
    • Holistic perspective
    • Overcoming resistance
    • Managerial skills
    • Encouraging and coaching nurses
  • Assessing the system
    • Positive feedback
    • Gap analysis
  • The role of risk management
  • Conclusion
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Author / Editor Biographies

RN, B Ed, ADT & D, GradCert Ger, ACMS, GradCert IE & T, MRCNA and AIMM.
Program Co-coordinator for Health, Nursing & Aged Care programs at Kangan Batman TAFE. As well, she is the co- editor of the multi-author textbook "Nursing Documentation in Aged Care - a Guide to Practice". Gaye is passionate about aged care nursing as a professional specialty.
RN, RM, GradCert Ger, Dip (Education & Training), ADT & D and MRCNA
Christine Crofton is a registered nurse who has been involved in aged care for many years in a variety of roles - including senior management of aged-care facilities. She is currently a nurse educator who believes that older people must be valued, respected, and cared for in accordance with the highest professional standards. If this is to be achieved, Christine believes that documentation must be undertaken effectively and efficiently. If aged-care nurses are empowered and confident in their own abilities, positive resident outcomes and excellence in documentation will be assured.

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