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Recruiting and Retaining Staff
eChapter  15
Added: 03/05/2012
The current global shortage of nurses has created a highly competitive market in the recruitment of nurses. Health services are competing with each other to recruit suitably qualified nurses and the h...ealth industry as a whole is trying to attract school and university students to undertake nursing studies. This competitive environment has ensured that a critical component of the work of nurse managers is the recruitment and retention of nursing staff.
Working With Job Descriptions
eChapter  14
Added: 03/05/2012
Job descriptions play a vital role in the success of organisational performance. The term job description has been largely replaced by position description (Dessler et al. 2004). Both provide a clear ...written template of roles and expected performance for both an organisation and for individual employees. At the recruitment phase, a job or position description gives the prospective employee an opportunity for self-assessment suitability. In a sense this represents the commencement of the culling phase of selection. Throughout the period of employment the job description serves as an ongoing framework for performance evaluation, as well as for position review and for position redesign. When an employee leaves the organisation, the job description can be further reviewed and refined to assist the organisation in achieving its goals.
Writing Policies and Procedures
eChapter  13
Added: 03/05/2012
In coming to grips with any topic, the first task is to define the key terms—in this case policy. Within this context, there are two sorts of policy: public policy and organisational policy. The act...ivities listed below clearly refer to government functions, hence the term ‘public’; indeed, public policy is allabout how public resources are used and the expected outcomes from theallocation of resources. However, the principles behind each of these points can be adapted to policy areas of health services; that is, ‘organisational’ policy. The umbrella term of policy describes a number of organisational activities(Hogwood & Gunn 1984), including: a label for field of activity; an expression of general purpose or desired state of affairs; specific proposals; decisions of government; formal authorisation; programs; output; outcome; theory or model; and process.
Maximising the Quality Factor
eChapter  12
Added: 03/05/2012
Quality in health care has been defined as ‘doing the right thing, the first time, in the right way, and at the right time’ (NSW Health 2002). Consumers of health care expect that the services pro...vided will be safe, effective, appropriate, consumer-focused, accessible and efficient. The challenge for providers of health care is to monitor and improve systems continuously to satisfy these expectations.
Occupational Health and Safety
eChapter  11
Added: 03/05/2012
The nature of nursing means that every day many nurses are injured or become ill as a result of work. Causes include physical violence, ergonomic hazards (such as manual handling), exposure to infecti...ous diseases (airborne, blood borne and direct contact), fatigue (due to physically and mentally demanding work), work organisation and shift work, radiation (ionising and non-ionising), handling toxic drugs and exposure to chemicals.
Managing Risk
eChapter  10
Added: 03/05/2012
Managing risk is an overarching aspect of the nurse manager’s role. In providing clinical services, the nurse manager’s paramount concern must be to ensure the health and safety of patients and st...aff. This chapter teaches nurse managers about how to manage risks proactively by assessing what can possibly go wrong, developing a plan to manage these risks, act on this plan, harness the efforts of the team and then recognise the improvements.
Managing Performance
eChapter  9
Added: 03/05/2012
Managing performance is a vital management tool if nurse managers are to inspire, motivate and lead their teams to clinical excellence. Performance management includes the evaluation of an individual'...s work practice, the review of goals, the setting of new objectives and career planning.
Dealing with Unhelpful Nurses
eChapter  8
Added: 03/05/2012
It is not an easy task to manage workers in health-care settings. High levels of stress caused by unsociable working hours together with the emotionally, physically and intellectually draining nature ...of clinical-care delivery contribute to ‘unhelpful’ behaviour.
Counseling Your Staff
eChapter  7
Added: 03/05/2012
When a staff member comes to a nurse manager for counselling, that staff member expects to take part in a confidential, professional interview through which he or she hopes to feel better and receive ...help in solving problems (Geldard & Geldard 2001). Counselling staff involves skilled intervention, confidentiality and, most importantly, the ability to help staff members find a solution to their problems. Counselling is not a pleasant chat between friends; rather, it is a structured attempt to provide help in a problem situation.
Making Meetings Work
eChapter  6
Added: 03/05/2012
Meetings are critical elements in the management of health-care facilities but for a busy nurse manager they can be a liability if not managed well. These gatherings can be held in various settings an...d be formal or informal; however, if they are to create value for the organisation, meetings must have key elements and outcomes of defining issues of importance, resolving problems and making decisions.
Working with Other Disciplines
eChapter  5
Added: 03/05/2012
Delivery of health care is a collaborative effort, and each person has a valuable contribution to make. Although many important aspects of care are not specific to any particular discipline—for exam...ple, those that involve the basic principles of positive human interaction—other aspects are determined by the specific expertise and requirements of various disciplinary or occupational groups.
Leading, Motivating, and Enthusing
eChapter  4
Added: 03/05/2012
A new nurse manager is often plunged into an unfamiliar leadership role, as well as having many other challenging responsibilities. They will find themselves on an acute learning curve: adapting to ne...w policies and procedures, observing occupational health-and-safety rules and becoming aware of abstract legal responsibilities.
Managing Ethically
eChapter  3
Added: 03/05/2012
There are many areas in contemporary nursing that involve far-reaching ethical issues—such as informed consent, substitute decision-making, effective use of health-care resources, moral distress of ...staff, and conflict between staff and patient’s family members. This chapter examines some common ethical issues that nursing managers face, the notion of a moral community and ways to combat moral distress among staff.
Working Relationships and Promotion
eChapter  2
Added: 03/05/2012
Becoming a nurse manager is a recognised career path for nurses. It is a demanding role that requires a wide array of professional skills and leadership qualities to effectively manage resources and p...ersonnel in a dynamic clinical environment. A nurse manager is also involved in clinical supervision and clinical governance, areas that directly affect staff morale and the quality of care provided in the clinical environment.
The Nurse Manager
eChapter  1
Added: 03/05/2012
The new nurse manager is handed the keys to the office, given a new name-tag and title and begins the first day on the job with a raft of ideas ready to implement. Feelings of excitement and enthusias...m, however, can very quickly dissipate because a new manager is often unprepared to face the barrage of unfamiliar day-to-day organisational problems, which have the potential to distract from their strategic vision.
End Matter
eChapter  End Matter
Added: 03/05/2012
This chapter contains the index to the Ausmed chapter series Nurse Managers: A Guide to Practice - 2nd Edition. In addition to this useful reference, a glossary of key terms included in the series is ...included and a post-series test that readers may find useful to check their knowledge.
Prelims
eChapter  0
Added: 03/05/2012
Prelims: Foreword, preface and about the authors ...
Where are the Nurses…
eChapter  15
Added: 02/05/2012
Marilyn Gendek is a respected authority of nursing within Australia, having had a diverse range of roles within the nursing profession. With this in mind, her chapter is a fascinating and insightful c...ommentary of the current nursing profession. More specifically, she considers the incongruent role of a 'nurse'; the negative consequences of nursing stereotypes for the improvement of the profession; the further diminishing of nursing numbers and therefore the potential degradation of working conditions. However, this chapter contrasts this with a motivational and prescient discourse about the future of nursing through the inclusion of nurses in policy and role development.
Student Nurses' Perspectives
eChapter  14
Added: 02/05/2012
This is a perceptive commentary into the reasons why a high school graduate chose nursing, and thereby is an invaluable resource in understanding how the youth of our contemporary society view nursing.... Also, the unique position of a career-change to nursing is explored.
A Crucial Commodity: A Filippino Perspec...tive
eChapter  13
Added: 02/05/2012
The worldwide shortage is expected, both currently and prospectively, to create a situation of increasing urgency. This naturally encourages a supply-demand style economics equation with relation to n...urses and their demand. However, this equation transcends borders due to the global impact of the nursing shortage. Answering the question as to 'why the world needs nurses', lawyer Andrew Fornier provides and interesting analysis of this situation. In his chapter, the reader develops an understanding as to the situation of these commodified nurses by looking to the case study of Filippino nurses. Further, he provides a sociological commentary about the current situation of these Filippino nurses in so far as they are paradoxically struggling to find work in a world with an unsatiated demand for them.

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