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Prelims
eChapter  Prelims
Added: 09/08/2009
Prelims: Foreword, Contents...
Transformational Leader as Teacher in a ...Rural Health Setting
eChapter  5
Added: 09/08/2009
This chapter relays the experience of being a nursing leader in a rural health setting. It then analyses this experience and points out the lessons that can be learned from it......
Promoting Excellence in Customer Service
eChapter  11
Added: 09/08/2009
This chapter shares a range of principles and practices that underpin quality customer service. The discussion presents an overview of the "who", "why", "what" and "how" of promoting excellence in cus...tomer service..
Ethical Decision Making in Nursing Manag...ement
eChapter  10
Added: 09/08/2009
This chapter will focus on addressing the following three questions: What is ethics?; What is a moral problem?; What decision-making processes can and should be used for dealing with moral problems in... nursing management contexts?
Nursing Management and Leadership: Looki...ng Beyond Professional Boundaries to Achieve Organisational Goals in Health
eChapter  3
Added: 09/08/2009
Nurse unit managers play a key role in the effective and efficient delivery of health care services. Better understanding of the nurse unit manager's role and its requirements is a challenge for nurse... leaders.
People in Organisations
eChapter  1
Added: 09/08/2009
This chapter reflects on organisational development and management practice during the past 90 years.......
Designing the Job, Finding the Person
eChapter  7
Added: 09/08/2009
This chapter guides nurse managers through all elements of the recruitment process......
Facilitation of Learning by Individuals ...and Within Teams
eChapter  6
Added: 09/08/2009
This chapter discusses the use of role theory in teaching nurses and nurse managers to bring about professional role development for themselves and their colleagues with their patients....
Managing with a Culturally Diverse Workf...orce
eChapter  9
Added: 09/08/2009
The purpose of this chapter is to discuss the issues that managers in health care organisations need to consider in developing and deploying a culturally diverse workforce......
Prelims
eChapter  Prelims
Added: 09/08/2009
Prelims: Foreword, Contents and Preface...
In Praise of Tall Poppies: Nursing's Nee...d for Leadership
eChapter  4
Added: 09/08/2009
This chapter examines the skills and strategies associated with leadership and the relationship between leadership and change. It also emphasises that nurses should take pride in being led by those wh...o have the skills to lead.
Spirituality in Care
eChapter  5
Added: 03/08/2009
The process of providing spiritual support for a person can be very challenging yet equally rewarding for the caregiver. There are times when the exercise has a successful outcome and times when it is... not so apparent.
Meaning of Spirituality and the Nurse's ...Role in Providing Spiritual Care to the Dying Patient
eChapter  8
Added: 03/08/2009
This Chapter discusses the meaning of spirituality and how to provide spiritual care to the patient......
Ageing, Spirituality and the Nursing Rol...e
eChapter  6
Added: 03/08/2009
It is at the final stage of the life cycle that holistic nursing care should be practised. Nurses working in this specialty need a basic understanding of the spiritual dimension and ageing in our soc...iety to be able to deliver effective nursing care...
Spiritual Care in Dementia - Nurturing t...he Human Spirit
eChapter  7
Added: 03/08/2009
In order to provide quality care there needs to be some understanding of the person's sense of reality. This reality can be detected through their behaviours and understood within the context of their... whole life...
Spirituality: Connectedness Through Bein...g and Doing
eChapter  1
Added: 03/08/2009
This chapter outines the concept of spirituality and its historical place in nursing; reviews reasons for the neglect of spirituality in nursing theory, education and practice; and highlights a spirit...ual orientation to mental health nursing practice...
The Patient Nurse
eChapter  3
Added: 03/08/2009
The discovery that our power truly does come from the same source as our wounds helps us to see the nurse as wounded healer, to see the patient in every nurse, . . . and the nurse in every patient. To... explore this mystery is to open ourselves to the realm of spirituality; to the gifts of wonder, heightened awareness, deeper connections, and the possibilities of a fuller life even in the face of suffering and death.
Spirituality as a Healing Force
eChapter  4
Added: 03/08/2009
This chapter offers ideas, not opinions fixed like concrete in my mind, but a glimpse into my ongoing and ever-evolving view of spirituality - what it is and what it implies within the uniqueness of t...he nurse-client relationship.
Nurses as Wounded Healers
eChapter  2
Added: 03/08/2009
This chapter presents the notion of the wounded healer as a pattern for the preparation of a healer who is equipped to work with the whole person, body, mind, emotion and soul/spirit......
Making Evidence Meaningful; Back to the ...Future
eChapter  5
Added: 02/08/2009
This Chapter discusses how the Institute developed a distinctive approach to the translation (systematic review), transfer (guideline production) and utilisation (development of systems for implementa...tion) of the best available evidence...

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