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Maximising the Quality Factor
eChapter
13
Added: 01/11/2011
In coming to grips with any topic, the first task is to define the key terms—in this case policy. Within this context, there are two sorts of policy: public policy and organisational policy. The act...ivities listed below clearly refer to government functions, hence the term ‘public’; indeed, public policy is allabout how public resources are used and the expected outcomes from theallocation of resources. However, the principles behind each of these points can be adapted to policy areas of health services; that is, ‘organisational’ policy. The umbrella term of policy describes a number of organisational activities(Hogwood & Gunn 1984), including: a label for field of activity; an expression of general purpose or desired state of affairs; specific proposals; decisions of government; formal authorisation; programs; output; outcome; theory or model; and process.
The Nurse Manager as Educator
eChapter
19
Added: 01/11/2011
Nurses as ‘knowledge workers’ will stay committed to their employers if they are provided with the resources for interesting work, and if they are able to learn, grow and use all of their skills. ...If such an environment is not forthcoming, nurses, like other knowledge workers, will move on.
Budgeting
eChapter
17
Added: 01/11/2011
A budget is a formalised planning tool used by management to compare expected revenues with expected expenses for the year. The preparation of a budget ensures that managers plan ahead and forecast th...e future -- anticipating changes that will affect the organisation so that action plans can be formulated accordingly.
Managing Risk
eChapter
10
Added: 01/11/2011
Managing risk is an overarching aspect of the nurse manager’s role. In providing clinical services, the nurse manager’s paramount concern must be to ensure the health and safety of patients and st...aff. This chapter teaches nurse managers about how to manage risks proactively by assessing what can possibly go wrong, developing a plan to manage these risks, act on this plan, harness the efforts of the team and then recognise the improvements.
Breast Cancer Diagnosis - Detection Meth...ods and Emotions
eChapter
Research Piece B
Added: 26/08/2009
Research Piece B: Breast Cancer Diagnosis - Detection Methods and Emotions...
What CanTeen Patients Think about Their ...Treatment
eChapter
Research Piece D
Added: 26/08/2009
Research Piece D: What CanTeen Patients Think about Their Treatment...
Research Piece A: Lymphoedema
eChapter
Research Piece A
Added: 26/08/2009
Research Piece A: Lymphoedema...
Change, Change and More Change: the Neve...r-Ending Story
eChapter
2
Added: 09/08/2009
This chapter explores the concept of change. It shows how change can mean different things to different people and guides nurse managers on how to successfully lead their team through change....
Spiritual Care of Palliative Care Patien...ts
eChapter
9
Added: 09/08/2009
This chapter identifies the four spiritual needs, and, secondly, presents examples of how spiritual care is delivered by Registered Nurses (RNs) to their palliative care patients......
Casualisation: a Paradigm for Change
eChapter
8
Added: 09/08/2009
There is an increasing casualisation of the workforce across all professional nursing practice. This trend to a new style of working provides challenges and opportunities for nursing practitioners....
Transformational Leader as Teacher in a ...Rural Health Setting
eChapter
5
Added: 09/08/2009
This chapter relays the experience of being a nursing leader in a rural health setting. It then analyses this experience and points out the lessons that can be learned from it......
Promoting Excellence in Customer Service
eChapter
11
Added: 09/08/2009
This chapter shares a range of principles and practices that underpin quality customer service. The discussion presents an overview of the "who", "why", "what" and "how" of promoting excellence in cus...tomer service..
Ethical Decision Making in Nursing Manag...ement
eChapter
10
Added: 09/08/2009
This chapter will focus on addressing the following three questions: What is ethics?; What is a moral problem?; What decision-making processes can and should be used for dealing with moral problems in... nursing management contexts?
Nursing Management and Leadership: Looki...ng Beyond Professional Boundaries to Achieve Organisational Goals in Health
eChapter
3
Added: 09/08/2009
Nurse unit managers play a key role in the effective and efficient delivery of health care services. Better understanding of the nurse unit manager's role and its requirements is a challenge for nurse... leaders.
People in Organisations
eChapter
1
Added: 09/08/2009
This chapter reflects on organisational development and management practice during the past 90 years.......
Designing the Job, Finding the Person
eChapter
7
Added: 09/08/2009
This chapter guides nurse managers through all elements of the recruitment process......
Facilitation of Learning by Individuals ...and Within Teams
eChapter
6
Added: 09/08/2009
This chapter discusses the use of role theory in teaching nurses and nurse managers to bring about professional role development for themselves and their colleagues with their patients....
Managing with a Culturally Diverse Workf...orce
eChapter
9
Added: 09/08/2009
The purpose of this chapter is to discuss the issues that managers in health care organisations need to consider in developing and deploying a culturally diverse workforce......
