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Prelims
eChapter  0
Added: 20/04/2012
Prelims: Foreword, preface and about the authors ...
Promotion and Professional Relationships
eChapter  2
Added: 31/05/2009
Becoming a nurse manager can be both personally and professionally challenging. This chapter advises on how to cope with the transition to becoming a nurse manager and provides suggestions for maintai...ning good relations with colleagues.
The Nurse Manager
eChapter  1
Added: 31/05/2009
The role of the nurse manager is complex and diverse. In this chapter, learn about the necessary qualities integral to becoming a first rate nurse manager......
Managing Ethically
eChapter  3
Added: 01/11/2011
There are many areas in contemporary nursing that involve far-reaching ethical issues—such as informed consent, substitute decision-making, effective use of health-care resources, moral distress of ...staff, and conflict between staff and patient’s family members. This chapter examines some common ethical issues that nursing managers face, the notion of a moral community and ways to combat moral distress among staff.
Leading, Motivating, and Enthusing
eChapter  4
Added: 01/11/2011
A new nurse manager is often plunged into an unfamiliar leadership role, as well as having many other challenging responsibilities. They will find themselves on an acute learning curve: adapting to ne...w policies and procedures, observing occupational health-and-safety rules and becoming aware of abstract legal responsibilities.
Working with Other Disciplines
eChapter  5
Added: 01/11/2011
This chapter provides a framework for appreciating fundamental differences among disciplines, explains why tensions and conflict occur and outlines strategies for promoting good inter-professional rel...ations.
Making Meetings Work
eChapter  6
Added: 01/11/2011
Meetings are critical elements in the management of health-care facilities but for a busy nurse manager they can be a liability if not managed well. These gatherings can be held in various settings an...d be formal or informal; however, if they are to create value for the organisation, meetings must have key elements and outcomes of defining issues of importance, resolving problems and making decisions.
Counseling Your Staff
eChapter  7
Added: 01/11/2011
When a staff member comes to a nurse manager for counselling, that staff member expects to take part in a confidential, professional interview through which he or she hopes to feel better and receive ...help in solving problems. Counselling staff involves skilled intervention, confidentiality and, most importantly, the ability to help staff members find a solution to their problems.
Dealing with Unhelpful Nurses
eChapter  8
Added: 31/05/2009
Unhelpful behaviours are a major concern for managers. This chapter provides nurse managers with tips for dealing with unhelpful behaviours, includes steps for dealing with a major issue and also addr...esses the issue of bullying...
Managing Performance
eChapter  9
Added: 01/11/2011
Managing performance is a vital management tool if nurse managers are to inspire, motivate and lead their teams to clinical excellence. Performance management includes the evaluation of an individual...s work practice, the review of goals, the setting of new objectives and career planning.
Managing Risk
eChapter  10
Added: 01/11/2011
Managing risk is an overarching aspect of the nurse manager’s role. In providing clinical services, the nurse manager’s paramount concern must be to ensure the health and safety of patients and st...aff. This chapter teaches nurse managers about how to manage risks proactively by assessing what can possibly go wrong, developing a plan to manage these risks, act on this plan, harness the efforts of the team and then recognise the improvements.
Occupational Health and Safety
eChapter  11
Added: 01/11/2011
The nature of nursing means that every day many nurses are injured or become ill as a result of work. Causes include physical violence, ergonomic hazards (such as manual handling), exposure to infecti...ous diseases (airborne, blood borne and direct contact), fatigue (due to physically and mentally demanding work), work organisation and shift work, radiation (ionising and non-ionising), handling toxic drugs and exposure to chemicals.
Maximising the Quality Factor
eChapter  13
Added: 01/11/2011
In coming to grips with any topic, the first task is to define the key terms—in this case policy. Within this context, there are two sorts of policy: public policy and organisational policy. The act...ivities listed below clearly refer to government functions, hence the term ‘public’; indeed, public policy is allabout how public resources are used and the expected outcomes from theallocation of resources. However, the principles behind each of these points can be adapted to policy areas of health services; that is, ‘organisational’ policy. The umbrella term of policy describes a number of organisational activities(Hogwood & Gunn 1984), including: a label for field of activity; an expression of general purpose or desired state of affairs; specific proposals; decisions of government; formal authorisation; programs; output; outcome; theory or model; and process.
Writing Policies and Procedures
eChapter  13
Added: 01/11/2011
In coming to grips with any topic, the first task is to define the key terms -- in this case policy. Within this context, there are two sorts of policy: public policy and organisational policy. The ac...tivities listed below clearly refer to government functions, hence the term ‘public’; indeed, public policy is allabout how public resources are used and the expected outcomes from theallocation of resources. However, the principles behind each of these points can be adapted to policy areas of health services; that is, ‘organisational’ policy. The umbrella term of policy describes a number of organisational activities(Hogwood & Gunn 1984), including: a label for field of activity; an expression of general purpose or desired state of affairs; specific proposals; decisions of government; formal authorisation; programs; output; outcome; theory or model; and process.
Working with Job Descriptions
eChapter  14
Added: 01/11/2011
Job descriptions play a vital role in the success of organisational performance. The term job description has been largely replaced by position description (Dessler et al. 2004). Both provide a clear ...written template of roles and expected performance for both an organisation and for individual employees. At the recruitment phase, a job or position description gives the prospective employee an opportunity for self-assessment suitability. In a sense this represents the commencement of the culling phase of selection. Throughout the period of employment the job description serves as an ongoing framework for performance evaluation, as well as for position review and for position redesign. When an employee leaves the organisation, the job description can be further reviewed and refined to assist the organisation in achieving its goals.
Selecting, Recruiting, and Retaining Sta...ff
eChapter  15
Added: 01/11/2011
The current global shortage of nurses has created a highly competitive market in the recruitment of nurses. Health services are competing with each other to recruit suitably qualified nurses and the h...ealth industry as a whole is trying to attract school and university students to undertake nursing studies. This competitive environment has ensured that a critical component of the work of nurse managers is the recruitment and retention of nursing staff.
Rostering
eChapter  16
Added: 01/11/2011
This chapter outlines how changing health-care environments impact on roster design, defines rostering objectives and outlines the key elements required to achieve these objectives. It also introduces... a range of methodologies and outlines their relative advantagesand disadvantages gives a practical example of how to measure the number of labour hoursper patient day a roster pattern will absorbs, estimates associated costs and describes the purpose and process of roster re-engineering.
Budgeting
eChapter  17
Added: 01/11/2011
A budget is a formalised planning tool used by management to compare expected revenues with expected expenses for the year. The preparation of a budget ensures that managers plan ahead and forecast th...e future -- anticipating changes that will affect the organisation so that action plans can be formulated accordingly.
Managing Information
eChapter  18
Added: 01/11/2011
Information can be obtained in many forms -- including personal observations, verbal interactions, written reports and statistical information of various sorts. Information is a vital aspect of manage...ment and modern nurse managers must be able to understand and use computer information systems.
The Nurse Manager as Educator
eChapter  19
Added: 01/11/2011
Nurses as ‘knowledge workers’ will stay committed to their employers if they are provided with the resources for interesting work, and if they are able to learn, grow and use all of their skills. ...If such an environment is not forthcoming, nurses, like other knowledge workers, will move on.

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