The Person With Aggressive Behaviours
Aggression and violence are increasing in health care settings so containing client aggression can be part of the role of every health worker and carer. As carers you will, on occasions, encounter physically or verbally aggressive outbursts from clients so you need to have a repertoire of skills to cope with such incidents. Aggressive outbursts have the potential to escalate from verbal abuse to physical violence and may place at risk the client with the aggressive behavior, other clients, carers and property. Swift, appropriate decisions need to be made, and this chapter discusses interventions that can be implemented to either prevent escalation, or act appropriately if violence is imminent.
- social context
- recognising aggressive behaviours
- aggression in the health care environment
- the carer and aggression
- causes of aggressive incidents
- caring interventions.