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Managing Relatives’ Concerns
eChapter
Added: 03/05/2012
As consumers of health services have become more knowledgeable about their care and treatment, their expectations have risen. There has been a similar growth in the knowledge and expectations of the r...elatives of those receiving care—relatives want and expect high standards of care and treatment. This chapter explores some of the background to relatives’ concerns and suggest strategies that can be used by nurse managers when dealing with a concerned relative.
Keeping in Touch With Someone Who Has Al...zheimer's
eBook
Added: 17/04/2012
Jane Crisp writes in an easy-to-read fashion about the way she kept in touch with the mother she loved and valued. She gives practical ideas for how we can involve someone we love in our daily activit...ies even when popular opinion would throw them on the scrapheap. This book is a joy to read and a resource to dip into for ideas about how you, the family member or professional carer, can celebrate and value the lives of those who have dementia.
Counselling and Interviewing for Carers:... A Basic Guide
eBook
Added: 17/04/2012
As the second volume in Ausmed’s new ‘Basic Guide’ series, Counseling and Interviewing for Carers: A Basic Guide provides valuable information on fundamental counseling skills to everyone who ca...res; whatever their situation and professional background. The book assumes that readers have no formal training in medicine, nursing, psychology, or counseling. Technical jargon has been deliberately kept to a minimum. All readers, no matter what their professional background, can pick up this book with confidence, knowing that they will be able to follow what is being said. Counseling and Interviewing for Carers: A Basic Guide is written for all those who want to enhance their caring skills and thus improve the emotional and psychological health of people in distress.
Communication During Transitions to Pall...iative Care
eChapter
Added: 05/04/2012
Good communication is often thought of as the process of how information is given to people. However, good communication is about the relationship in which information, feelings and understanding is s...hared. The Australian Pocket Oxford Dictionary (Moore 2005) defines communication as to ‘succeed in conveying information, evoking understanding etc. ... (often followed by with) relate socially; share feelings or understanding.’ This chapter will explore the components of palliative care in which communication is central and the strategies and tools that might be used to improve communication.
Coping with Hostility
eChapter
Added: 01/11/2011
Hostility and overt aggression have been identified as factors that have a significant influence on the delivery of clinical care (Gournay 2001) and on the recruitment and retention of staff (Jackson,... Clare & Mannix 2002). Such hostility is not restricted to interactions with patients and their families; it also occurs in interactions between staff members.In the past, health-care professionals have accepted aggression as being ‘part of the territory’ (Daldt 1981), but this is now recognised as toxic and is actively discouraged by organisations through the promulgation of ‘zero tolerance’programs (Whittingdon 2002). It is important that nurse managers be aware of these developments and support systems that adequately cope with the threat of hostility.To put in place a system that protects both patients and staff, nurse managers require a sound understanding of the ways in which hostility and aggression evolve and how they can be dealt with. Nurse managers should be familiar with the policies and protocols of the facility in which they work and play a major part in the ongoing development of those policies and protocols.
Managing Information
eChapter
Added: 01/11/2011
All managers rely on information to make decisions. It is therefore essential that nurse managers understand how to use information effectively. In the past, nurses have tended to see technology as de...humanising and counterproductive to the art and science of nursing. However, those now entering the nursing profession have been educated with computers and are aware of the possibilities that the Internet and other computer information systems can provide. Attitudes have shifted within the modern nursing workforce. There is now a move to a requirement of having computers at the place care is provided through hand-held devices. Not only is this point-of-care technology seen as providing safer care but also saves time, allowing nurses to spend more time providing nursing care.Information can be obtained in many forms -- including personal observations, verbal interactions, written reports and statistical information of various sorts. Information is a vital aspect of management and modern nurse managers must be able to understand and use computer information systems.
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