Responsible Information Delivery and Management

9m of CPD
Effective communication between healthcare staff and clients is an essential component of providing high-quality and safe care. As well as improving client outcomes and satisfaction, effective communication is crucial in preventing errors, unnecessary distress and inappropriate interventions.

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    9m of CPD
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What is this article about?

A study once found that less than half of hospitalised patients could remember their diagnosis or the names of their medications. Additionally, it is estimated that about 50% of patients with chronic illnesses do not take their medication in the way it was prescribed. A simple solution for these issues - and others - is the delivery of clear and high-quality information to clients.


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  • 3 Assessment Questions

Further Learning

  • Additional Resources
  • References

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  • CPDTime.
    9m of CPD

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Editorial Team
Ausmed’s editorial team is committed to providing high-quality, well-researched and reputable education to our users, free of any commercial bias or conflict of interest. All education produced by Ausmed is developed in consultation with healthcare professionals and undergoes a rigorous review process to ensure the relevancy of all healthcare information and updates to changes in practice. If you have identified an issue with the education offered by Ausmed or wish to submit feedback to Ausmed's editorial team, please email with your concerns.
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What do others think?

311 reviews by Ausmed Learners
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Belinda Wolk
16 Jun 2023
Other Profession
I found this reinforced knowledge known. It is effective communication that is crucial in preventing errors. Every client has the right to access clear and honest information about what care they are recieving.
Frankie Morgan
08 Aug 2023
Good read - good reminder of what should be part of our everyday practice as health professionals..
Dan Alminaza
17 Jun 2020
This is a great refresher and reminder that communication is key. This is a make or break of opportunity so I have to really do my best to give out proper communication.
Jo-Anne Teasdale
02 May 2021
Very useful resource
Portrait of Wayne Pelling
Wayne Pelling
18 Jun 2020
Very concise and timely article given the current pandemic and people needing to maintain their general health status
Shelly Halim
20 Jun 2023
Easy to follow
Katie Penfold
20 Jun 2020
A good basic article discussing how and why miscommunication may come about with patients and health providers
Sheryle Canny
19 Jun 2020
I am a advocate for the residents i care for. It re inforces the need for involving them in all their care needs
Anna Carkeet
19 Jul 2023
Registered Nurse
Pragya Yogi
01 Jun 2023
Psychology Student
This is one of the most important area which should be priority to every employee related to this sector so that we can all have good understanding and fulfill our responsibilities in the right way.
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