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Responding to Violence and Aggression in the Workplace

CPDTime.
4m of CPD
No one should have to deal with aggression within the workplace, but healthcare professionals often do. Over the past five years, violent assaults against healthcare workers have increased by 55% in New South Wales, 50% in Queensland and 34% in Victoria.

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No one should have to deal with aggression within the workplace, but healthcare professionals often do. Violence towards healthcare workers is NOT ok and there should be zero tolerance for it. Violent incidents are more likely to occur around staff who are directly involved in patient care, namely nurses, emergency room staff and paramedics. Over the past five years, violent assaults against healthcare workers have increased by 55% in New South Wales, 50% in Queensland and 34% in Victoria. The rate of verbal abuse against healthcare professionals is also increasing, with as many as 95 to 100% of emergency department nurses experiencing this type of aggression. The COVID-19 pandemic has been found to be a significant contributor to these escalating statistics.

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  • CPDTime.
    4m of CPD

Meet the educator

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Sally Moyle
Clinical Nurse Specialist, Clinical Nurse Educator
Sally Moyle is a rehabilitation nurse educator with Epworth HealthCare. She has completed her masters of nursing (clinical nursing and teaching) and has experience in many nursing sectors including rehabilitation, orthopaedic, neurosurgery, emergency, aged care and general surgery. Sally is passionate about education in nursing in order to produce the best nurses possible.
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What do others think?

118 reviews by Ausmed Learners
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EC
Elizabeth Cornford
25 May 2021
good reminder and overview of what to do.
CC
Carmel cusack
26 Nov 2020
This is a useful resource that I can expand on when working within the patient care setting and in acting with colleagues.
SS
Sharni SIMPSON
05 Jun 2022
Good
AS
Aimee Sing
26 May 2020
I thought this was a great resource providing information and techniques to help diffuse violent or aggressive situations.
RG
Rediat Getiso
30 May 2022
Registered Nurse
I have attended the training which runs for 4hrs. It was very helpful session as it explain about patient aggression towards staff and how we can manage to deescalate issues related to aggression and how we can activate code gray/planed code gray and how we defense ourselves if there is any incidents involving physical aggression towards staff.
XT
Xiange Tan
26 Oct 2021
Really really good and handy
Portrait of Colin Gardiner
Colin Gardiner
22 Apr 2022
Registered Nurse
Helpful article
HR
Hannah Reilly
27 May 2021
Good overview
EM
Elizabeth Mitchell
04 Aug 2019
worth while read
Portrait of rochelle mcbryde
rochelle mcbryde
17 May 2022
Registered Nurse
Useful when dealing with the public or patients who may be aggressive towards staff
4.4 / 5
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