What is this article about?
A service agreement is a contract between a provider and an NDIS participant, which states the terms of the agreement between the two parties. Service agreements are covered under Australian Consumer Law. If the participant wishes, another trusted person such as a family member, carer or friend can enter into the service agreement on the participant’s behalf. Note that a service agreement is not the same as an NDIS support plan. While a support plan outlines the participant’s goals, a service agreement represents a negotiation between the provider and participant and sets out the specific services that the participant will receive.