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Cover image for: Apology and Open Disclosure in Healthcare
CPD45m of CPD
Total Rating(s)48
First Published
Updated12 January 2020
Expires 12 January 2023
Recorded InMelbourne, Australia

Course Overview

The open disclosure framework can benefit patients, staff and organisations when appropriately implemented and performed in the workplace. This Mandatory Training Module will assist you to be better prepared to follow open disclosure procedures in an ethical manner that aligns with the legal and professional obligations of a healthcare professional.

Learning Outcomes
  • Identify the principles of open disclosure.
  • Recognise circumstances that meet the threshold for open disclosure communication with consumers of healthcare.
  • Understand the steps necessary in apologising and making an open disclosure.
  • Recognise the benefit to patients, staff and the organisation when open disclosure policies are implemented and practised.
Target Audience

Nurses, midwives, care workers, allied health, first responders.

Validation of Learning
  1. Read relevant policies in your workplace on a regular basis.
  2. Read relevant laws and regulations that apply in your jurisdiction.
  3. Read The National Framework on Open Disclosure.


This material was developed by the content expert listed below. It is presented by a professional presenter.


Portrait of Linda Starr
Linda Starr

Dr Linda Starr has undergraduate and postgraduate qualifications in general, mental health nursing, law, education and a PhD in legal issues in elder abuse. Linda has extensive experience as an RN in metropolitan and rural locations, in general nursing, mental health, forensic health, aged care and management. She has held senior positions in academia, including the dean of the School of Nursing and Midwifery. Linda has publications in health law and forensic health issues. Linda is an associate professor in the College of Nursing and Health Sciences at Flinders University and a consultant educator in health law and ethics for nurses, midwives and carers. She is chair of the SA Board of Nursing and Midwifery, fellow of the College of Nursing Australia, foundation president of the Australian Forensic Nurses Association, member on the School of Health Academic Advisory Board for Open Colleges and the international member on the Editorial Board for the Journal of Forensic Nursing. See Educator Profile

Learner Reviews

48 Total Rating(s)
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Lisa Cairns
19 Feb 2020

Found it reassuring to know that when making an apology it is not implying admission of fault or liability.

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Carol Varley
15 Feb 2020


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Louisa Moloney
11 Feb 2020

Excellent presentation that was easy to follow

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Kathleen Bagasin
09 Feb 2020


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Jane Allison
07 Feb 2020

Excellent, thorough presentation. Presenter spoke clearly. Concise slides Very useful references with handy links

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Lorraine Feast
07 Feb 2020

This course was very informative and educational

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06 Feb 2020

Interesting and helpful. Engaging and informative

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bronwyn ann beecroft
06 Feb 2020

Presented in an easy to follow format.

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Julie White
02 Feb 2020

Informative learning session with great resources. Well worth doing.

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Kerry kavanagh
02 Feb 2020

The information was engaging and well explained.