Cover image for: Improving Standards in Your Workplace
CPD1h 5m of CPD
Total Rating(s)18
First Published
Updated24 June 2018
Expires 24 June 2019
Recorded InMelbourne, Australia

Course Overview

This Course will show you how to improve standards in your workplace by utilising the Australian Safety and Quality Framework for Health Care.

Topics include:

  • What is the Australian Safety and Quality Framework for Health Care?
  • Consumer centered standard
  • Driven by information standard
  • Organised for safety standard

Target audience

Any health professional who is interested in learning more about quality and safety, or would like to know how daily activities fit into the current health care framework and the minimum standards that underpin accreditation for health service organisations.


Develop an understanding of the Australian Safety and Quality Framework for Health Care tool to identify practical strategies you can apply to your practice to improve standards within your workplace.


The Australian Commission on Safety and Quality in Health Care (ACSQHC) identified that Australia required a set of nationally consistent measures, to protect the public from harm and to improve the provision of health services.

By being aware of, and investing in uniform standards of safety and quality, we may reduce the increasing cost of healthcare, and meet a National Framework that sets out actions for safe and high-quality care for all Australians.

Learning Outcomes
  • Healthcare provided to individuals in the Australian healthcare system will be recommended based on tangible data gathered through continual monitoring and improvement of services.

No conflict of interest exists for anyone in the position to control content for this activity. Wherever possible, generic or non-proprietary names of medications or products have been used.


Portrait of Anne Heath
Anne Heath

Dr Anne Heath is a Lecturer at the University of Tasmania in the School of Nursing (College of Health and Medicine), and in the University College. She was formerly the Executive Director of Education for NOFASD Australia, travelling nationally to deliver FASD training to organisations, parents/carers, and the community. She continues her involvement with NOFASD Australia through membership on their Board of Management and has an extensive background in community services (disability, drug and alcohol, youth work, mental health, and homelessness). Her teaching specialities are applied health and community support, developmental psychology, human resource management, project management, and quality improvement. Anne currently enjoys lecturing and consulting in a range of capacities, and is passionate about raising awareness of FASD at every opportunity. Particularly focussing on articulating the importance of early diagnosis to ensure those who will live with FASD receive timely support to enable a better quality of life. See Educator Profile

Learner Reviews

18 Total Rating(s)
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Anne Donovan
10 Feb 2019

Excellent presentation. I am now aware of many ways of collecting data and logging it to our system. This will now show our team what areas need attention, and how we can improve care.

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Susan rossini
03 Feb 2019

Good, clear content

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Karen Church
14 Jan 2019

Clear and concise.

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Richard Clarke
04 Jan 2019

This content helped to reinforce my knowledge of clinical standards and quality improvement as it relates to my clinical decision making, improving my confidence to lead others in the necessity to constantly improve our service and safety in our practice.

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Carmen Cservenka
02 Nov 2018

With accreditation coming up next year I felt it was important to develop a deeper understanding of the framework. This education provided the right amount of information, was easy to understand and delivery was engaging.

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dinia hipolito
26 Oct 2018

very relevant topic and very informative

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Beverly Salt
19 Aug 2018

thoroughly enjoyed lots of practise scope to put into practise

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Beverly Salt
19 Aug 2018

thoroughly enjoyed lots of practise scope to put into practise

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Liz Flack
03 Aug 2018

i found this very interesting, it reinforced what i already new and gave me new confidence

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Anne-Marie Bennett
20 Jul 2018

Simplified explaination of the Quality Frameworks which help to promote understanding of this important topic.