Talking with Relatives in Aged Care

CPDTime.
17m
Cover image for: Talking with Relatives in Aged Care
Details
CPD17m of CPD
First Published
Updated24 March 2022
Expires 30 March 2023
Recorded InMelbourne, Australia

Course Overview

This Ausmed Training Module explores navigating communications with relatives and family caregivers of clients in aged care.

Topics
  • Conducting formal communication with relatives and family caregivers
  • Communicating with relatives and family caregivers who use English as a second language
  • Defusing difficult situations
Learning Outcomes
  • Help and encourage the relatives of those in your care to better communicate with you.
  • Be able to conduct a conversation with relatives that meets both party’s needs - yours and theirs.
  • Summarise a conversation you have with a relative of a person in your care.
Target Audience

All staff working in residential aged care.

Disclosure

No conflict of interest exists for anyone in the position to control content for this activity. Wherever possible, generic or non-proprietary names of medications or products have been used.

Details
CPD17m of CPD
First Published
Updated24 March 2022
Expires
30 March 2023
Recorded InMelbourne, Australia
Learning Tools
Topics
Aged Care
Allied Health
Communication
Complaints
Complaints Handling
Related Learning Hubs
Content Integrity