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Cover image for lecture: Disruptive Behaviour in Patients and Visitors

Lecture Overview

Caring for a patient and their family can have its challenges. In this lecture, Jane Stanfield gives a brief insight into handling disruptive behaviour from patients and visitors. The concept of 'SCARF', as well as warmth and compassion are vital in the beginning to understand the conduct of patients and visitors in your workplace or care setting.


Portrait of Jane Stanfield
Jane Stanfield

Jane Stanfield is a health service improvement coach. She comes with 30 years’ experience in healthcare, half as a clinician and half in health administration, support and coaching. Having had a brush with burnout herself and several close family members receiving healthcare, her focus is on bringing compassion back to healthcare for all involved. Her current use of neuroscience and mindfulness at work enables healthcare providers to work with their own mind, emotions and behaviour to influence their culture in a way that will energise and motivate them as they manage the safety and reliability of their care and its focus on the patient while caring for themselves. Jane is currently coaching several nurse leaders and runs workshops on leadership, shaping cultures, wellbeing, and communication and patient safety (CAPS). Her most recent professional development personally is in LEAN thinking - reducing waste and improving flow in healthcare…because waste is disrespectful to people! See Educator Profile


59 Total Rating(s)
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Glenys Williams
06 Apr 2020

Very good

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nina elliott-bullen
06 Apr 2020

helpful brief overview on understanding disruptive behaviour

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Melinda Thomas
06 Apr 2020

A great resource with some relevance to all areas of the health setting

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Wendy Ann Todd
04 Apr 2020

A wonderful presentation.

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Georgie Gregorovich
04 Apr 2020

great reference

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rebecca morrissey
02 Apr 2020

Awesome very informative and quick.

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Victoria croydon
01 Apr 2020

I enjoyed the compassion and understanding this resource promotes. We can be judgemental in times of difficult situations and this is another way of dealing with problems

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Mae Xiong
31 Mar 2020

short and simple! love it. Very easy to understand

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Ruethai Orkhaw
31 Mar 2020

Very informative

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Avelina Go Chow
30 Mar 2020

short and informative