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Cover image for lecture: How to Be Assertive

Lecture Overview

The ability to communicate quickly and decisively, across a lattice-work of interactions is essential in today’s fast-paced and complex healthcare context. This session looks at how to refine your communication skills in the workplace to be more assertive when advocating for your patient, and why emotional intelligence is a big factor when communicating in a high-stress setting.


Portrait of Jane Stanfield
Jane Stanfield

Jane Stanfield is a health service improvement coach. She comes with 30 years’ experience in healthcare, half as a clinician and half in health administration, support and coaching. Having had a brush with burnout herself and several close family members receiving healthcare, her focus is on bringing compassion back to healthcare for all involved. Her current use of neuroscience and mindfulness at work enables healthcare providers to work with their own mind, emotions and behaviour to influence their culture in a way that will energise and motivate them as they manage the safety and reliability of their care and its focus on the patient while caring for themselves. Jane is currently coaching several nurse leaders and runs workshops on leadership, shaping cultures, wellbeing, and communication and patient safety (CAPS). Her most recent professional development personally is in LEAN thinking - reducing waste and improving flow in healthcare…because waste is disrespectful to people! See Educator Profile


63 Total Rating(s)
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Melissa Bain
19 Mar 2020

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Dallas Campbell
01 Dec 2019

Very informative and educational.

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Jodie Lloyd
18 May 2019

Some great tips on using graded assertiveness.

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Gertrude Manyota
07 May 2019

Interesting information.

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Jill Jaap
06 May 2019

Really great resource for a relatively new nurse who is also shy! I will definitely use the PACE acronym.

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Michelle gilfoyle
03 May 2019

Reall great lecture expanding on risk and communication and the role of assertiveness in preventing harm.

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Catherine Hillan
29 Apr 2019

Great ideas

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Rachiel Kagonda
27 Apr 2019


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Marcia G Gomez
20 Mar 2019

the information was good I wish there would be more samples I do use the SBAR but was good to learn about graded assertiveness only the static voice quality was not good

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Sharon Gatt
06 Mar 2019

this was a good way of looking at how best to respond in certain situations we may often come across in our day to day work life.

CPD21m of CPD
Total Rating(s)  63
First Published15 March 2018
Updated15 March 2018
Expires 22 February 2021
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