Unfortunately, aggression and violence in the healthcare setting have become commonplace. Patients, residents and even families and friends may behave erratically as a result of their medical conditions or extreme circumstances. Despite taking all precautions, you may still find yourself face to face with a stressed and aggressive person. In order to keep yourself safe, it's essential you have the skills needed to de-escalate a dangerous situation. This session explores methods and insights that help to prevent workplace aggression.

Topics