What Is the Role of an LMS in Aged Care?

Last Updated: 07 August 2023

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A good Learning Management System (LMS) is more than just a tool for delivering educational content; it's a comprehensive platform that can transform the way organisations manage and tailor learning. In the context of aged care in Australia, the importance of an LMS is magnified due to specific regulations and the critical nature of the care provided. This piece explores what an LMS is, how it applies specifically to aged care, the benefits, and the challenges associated with implementing and utilising it.

What is a Learning Management System (LMS)?

A Learning Management System (LMS) is a tool widely utilised across various industries. It facilitates the administration, tracking, reporting, and delivery of educational courses and training programs to employees in an organisation. For staff, it provides a user-friendly way to stay updated with the latest best practices, compliance standards, and specialised skills needed in their field and/or organisation. For learning and development (L&D) managers, it provides a centralised portal for managing learning across an organisation.

A useful LMS can also do much more than just provide set training programs and provide educational content. Some of its additional capabilities may include:

  • Setting organisational learning policies: Setting organisational policies that can be set and edited by L&D managers and then acknowledged by staff.
  • Scheduling and booking calendars: Managing schedules for training, allowing for easy booking and coordination.
  • Sending automated notifications: The LMS can trigger email notifications to keep staff informed about upcoming learning, due dates, and other relevant information.
  • Tracking individual progress: Offering detailed insights into individual learners' progress, helping to tailor training to specific needs and goals.

It’s also important to understand the difference between a Human Resources Information System (HRIS) and LMS. A HRIS primarily focuses on human resource management, including payroll, recruiting, and employee record-keeping. Meanwhile, an LMS centers around the educational and training aspects of organisational development.

How does an LMS apply to aged care?

In Australia, an LMS is an essential tool for aged care, ensuring that aged care providers remain compliant, empowering them to offer the highest level of care and contribute to improved well-being and quality of life for residents.

Australian aged care is guided by standards such as the Aged Care Quality Standards, which outline the expectations for quality and safety in care. These standards emphasise aspects such as consumer dignity, choice, clinical care, services and support expected. For example, modules may include abuse prevention, mandatory reporting, clinical governance, and person-centered care, ensuring caregivers are well-prepared to meet the specific demands of caring for the elderly. Furthermore, individual facilities may put in place their own standards that staff must uphold.

An aged care LMS ensures that mandatory training assigned to staff fulfils both regulatory and organisational requirements. Furthermore, with features that facilitate tracking and reporting of training compliance, an aged care LMS provides clear evidence of adherence to regulations, which is crucial during audits and for internal quality assurance.

What are the other benefits of an aged care LMS?

In addition to aligning to industry requirements and tracking mandatory training compliance, an aged care LMS provides other benefits, including:

Centralised learning and development

By centralising training materials online, an LMS provides a unified platform for staff to access and complete necessary courses. For L&D managers, the streamlined process of curating content, developing training plans, distributing them and then tracking progress is invaluable. It reduces the complexities of managing multiple training plans and aids in real-time tracking of progress and completion.

This centralised approach provides time and money savings, better oversight, and ultimately, a more robust learning environment.

Data-driven decisions

An aged care LMS offers tracking and reporting capabilities that enable L&D managers to make data-driven decisions about learning plans. By analysing individual and group performance metrics, L&D managers can identify areas where staff may need additional training or support.

For example, if data shows a consistent struggle with a specific compliance topic, an L&D manager can initiate targeted training sessions or customised content to address this specific need.

The LMS's ability to track long-term progress and trends also allows for a more proactive approach to training. L&D managers can forecast future learning needs based on past performance, adjust training schedules to align with regulatory changes, or implement new learning strategies that align with organisational goals.

This level of insight and adaptability ensures that education and training remains relevant and tailored to both individual and organisational needs. It shifts the focus from a reactive approach to a strategic, informed method of developing staff, ultimately leading to enhanced care quality, compliance and reduced costs.


The adaptability and customisation offered by an LMS is essential for aged care providers. This flexibility ensures facilities remain compliant with evolving standards, allowing them to maintain the highest quality of care.

The importance of being able to respond to changing regulations cannot be overstated. Regulations may shift rapidly, and an LMS allows for swift adjustments to content and training modules.

This ability to adapt ensures continuous alignment with compliance requirements, providing confidence that staff training is always in line with current legal and industry standards.


For individual staff members, such as nurses, the accessibility of an LMS is important. Staff can learn at their own pace, choosing from a variety of specialised content that suits their needs. The system's 24/7 availability means that they can access e-learning online training materials anytime, anywhere — even through a mobile app. This flexibility accommodates different schedules and learning paces, allowing workers to integrate continuous learning seamlessly into their daily routines and improve their approach to care.

Continuous Professional Development (CPD)

An LMS supports continuous professional development (CPD) by offering a wide range of courses and materials that go beyond mandatory training requirements. While mandatory training ensures that basic standards and regulations are met, it may not necessarily contribute to an individual's CPD. However, an LMS can unlock access to more specialised and advanced resources, enabling caregivers, nurses, and other healthcare professionals to pursue courses that align with their career goals and interests.

Ausmed Elevate 2023 | New Conference for Educations and L&D practitioners in Healthcare Ausmed Elevate '23 | New Conference for Educations and L&D practitioners in Healthcare

What are the challenges associated with an aged care LMS?

Although most aged care facilities will have existing LMS, there may be challenges with utilisation or implementation due to a variety of factors. This may include:

Technology literacy

Staff with limited technological skills may find it challenging to navigate and utilise the LMS effectively. An aged care LMS should be user-friendly, but those who are not familiar with digital platforms may still face difficulties. Offering tech training, onboarding or providing user guides and support can help overcome this barrier, ensuring that all staff, regardless of their tech-savviness, can benefit from the system.

Integration with existing systems

Integrating the LMS with existing IT systems and processes may present technical challenges that require specialised expertise. Unexpected technical issues can disrupt the training process, so having dedicated IT support and clear protocols in place is essential.

Furthermore, safeguarding the sensitive information within the LMS requires robust security measures. It’s crucial to understand the security requirements and ensure that the chosen LMS complies with all necessary regulations and best practices to protect data integrity.

Keeping content up-to-date

Constantly evolving regulations and best practices in aged care require ongoing updates to training content, which can be resource-intensive. Regular reviews or subscriptions to up-to-date training libraries can address this challenge, but requires a committed approach to keep the material current and relevant to the changing landscape of aged care.

The benefits of the Ausmed LMS

When it comes to changing your LMS in an aged care setting, you need to be certain that the challenges previously mentioned are addressed, alongside the LMS being built for the needs that you require.

The Ausmed LMS is built for the Australian residential and home care sectors by keeping up-to-date with regulation and always seeking feedback from industry L&D managers. The Ausmed LMS looks to provide you with a comprehensive toolset for managing the learning and development needs of your staff and turn greater knowledge into greater care.

The key benefits of the Ausmed LMS are:

  • Designed for the learning and compliance needs of Australian healthcare providers
  • A comprehensive Library of Content, providing access to over 1,000 expert-led competency, care and clinical resources. The Ausmed Library™ streamlines your learning experience into quick (2 to 30 minutes) updates, giving you more time to focus on providing the best care possible.
  • The ability to update and distribute policies throughout an entire organisation with ease from one centralised platform.
  • The integration of the Ausmed Passport™, a free digital certificate for the Australian aged care workforce that enables sector-wide standardisation of eight core mandatory training areas.
  • A team that are ready to respond to any feedback or challenges that come your way when using the Ausmed LMS. We are always seeking to continuously improve our platform alongside your journey of managing learning and development.
  • All training can be accessed via the Ausmed App, ensuring your staff have an easy and user-friendly way to complete their training, no matter their technical competency. L&D managers have access to the Ausmed LMS portal, which has been designed for ease-of-use and mapped to the typical process of how training is planed, managed and reported.
  • Ausmed’s engineering team are ready to assist with any integration challenges. We’re willing to ensure the Ausmed LMS works for you, within your existing systems.

Reach out to your Ausmed customer support specialist to learn more and discover more of the Ausmed LMS's recent updates in the video below!


An LMS in aged care serves as an essential bridge. By fully utilising and realising the capabilities of an LMS, aged care providers can create a seamless learning experience that uplifts staff competence, aligns with both regulatory and organisational needs, and ultimately contributes to a higher standard of care for residents.

However, it can be challenging when posed with an LMS that is not meeting the functionality you desire. Consider partnering with an LMS provider that does, buy a library from a content provider or start your campaign for different one now.

For those intrigued by the transformative role of LMS in aged care and looking to delve deeper, check out the Ausmed Elevate '23 conference, where we’ll be discussing how to unlock the full potential of the Ausmed LMS. We’ll be offering insights, tools, and strategies to maximise the benefits the Ausmed LMS provides your aged care facility. Industry experts will provide hands-on demonstrations and practical guidance, showing how the Ausmed LMS can be tailored to meet your specific needs. To secure your spot and take the next step in elevating your facility’s LMS, register for the conference today.

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