GUIDE
Last Updated: 25 October 2023
This article is part of our Training Requirement Series where we provide comprehensive guides to meet the actual training requirements that are often needed/requested of learning and development departments within Australia's healthcare organisations. This series includes both general requirements, such as risk management systems, but also focuses on the specific requirements stemming from the NDIS, Aged Care and NSQHS Quality Standards.
Risk management systems are essential within healthcare organisations. This guide aims to provide a framework to help Learning and Development Coordinators develop an effective training program, in alignment with NSQHS Action 1.10, Aged Care Quality Standards Requirement 8.3 (d), and Strengthened Aged Care Standards (Action 2.4.1, 2.4.2, 2.4.3, 2.4.4).
A risk management system is an organised method of identifying, assessing, and mitigating risks within a healthcare environment. It serves to prevent adverse events, foster patient safety, and ensure legal compliance.
Risk management systems are not merely a compliance requirement but an essential component for patient safety and quality care. They act as preventive mechanisms against medical errors, near misses, and other incidents that can compromise health outcomes. Effective risk management is also crucial for financial sustainability, as it helps avoid legal pitfalls and penalties.
Staff are required to understand and engage with the organisation’s risk management system. This is a mandated criterion under various Australian healthcare standards, including those related to aged care and hospital environments.
The health service organisation must:
National Safety and Quality Health Service (NSQHS) Standards
Requirement 8.3 (d): Risk management systems:
Effective risk management practices and systems are in place. This includes (but not limited to):
Action 2.4.1: Risk management systems:
A risk management system is in place to identify, assess, document, manage and review risks to workers, clients, and the organisation
Action 2.4.2: Risk prevention, control and minimisation:
Strategies are in place to prevent, control, minimise or eliminate the identified risks
Action 2.4.3: Risk management - communicating to clients:
Data is collected, analysed and communicated to older people to inform risk assessment and management.
Action 2.4.4: Reviewing the risk management system:
The provider regularly reviews and actively improves the effectiveness of the risk management system.
Strengthened Quality Standards framework analysis - Aged Care Quality Standards
Failure to comply with the requirements could lead to an organisation being penalised or reprimanded.
Equipping staff with the right skills is fundamental to the success of any risk management system. Here are the skills in detail:
| Skill | Key Elements |
|---|---|
| Risk Identification | This is the cornerstone of risk management. Staff should be trained to observe and report any hazards, such as spillages, malfunctions in medical equipment, or discrepancies in medication. |
| Risk Analysis | After identification, a thorough analysis is crucial. Staff must be capable of using analytical tools, like root-cause analysis, to determine the likelihood and potential impact of these risks. |
| Risk Control | Staff should be adept at implementing preventive and corrective actions. This includes knowing when and how to use protective gear, how to securely manage patient data, and how to maintain hygiene standards. |
| Communication | Risks are better managed when there is effective communication within healthcare teams. Training should incorporate the art of clear and effective communication, including proper documentation and reporting procedures. |
| Compliance | Compliance with regulations is non-negotiable. Staff need to be well-versed in the specific legal and ethical obligations pertinent to their roles. |
Assessing the competency of staff in risk management is a multi-faceted task. Here's how to go about it:
By regularly assessing staff competence, you can identify areas for improvement and tailor training accordingly.
Training should not end after an initial induction; it should be a continuous process. Here are some strategies to foster ongoing skill development:
The ability of staff to adhere to, maintain, and reinforce risk management systems can be reinforced through effective training.
Using the above needs assessment survey as an example - The skills that requires the most attention are risk identification skills. We can target learning initiatives to fill these gaps to enhance staff competency.
| Quarter | Topics | Resources |
|---|---|---|
| Q1 | Risk identification skills |
Need an LMS that can support risk management systems training?
Contact Ausmed today and see how we can support with your risk management training requirements!
To assess your healthcare staffs competence in risk management systems, consider asking these survey questions:
How would you identify a potential risk in a healthcare setting?
What methods would you use to evaluate the severity of a risk?
Describe a strategy to mitigate a specific healthcare risk.
How would you report a newly identified risk?
What steps would you take to remain compliant with healthcare standards?
What resources would you consult for keeping updated on risk management?<
Maintaining and reinforcing risk management systems in healthcare organisations is a critical and continuous process. Investing in staff training and development in risk management systems is pivotal in ensuring safety and compliance with Australian healthcare standards.
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