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Feedback and Complaints Management: NDIS Provider Governance and Operational Management

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8m of CPD
All people living with disabilities have the right to make complaints about the supports they are receiving. Acknowledging and responding to complaints positively is an essential component of safe and high-quality service delivery. Despite this, handling complaints can often be hard to navigate.

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  • Article
  • 5 Assessment Questions

What is this article about?

All people living with disabilities have the right to make complaints about the National Disability Insurance Scheme (NDIS) supports they are receiving. Acknowledging and responding to complaints positively is an essential component of safe and high-quality service delivery. Despite this, handling complaints can often be complicated and hard to navigate.

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  • CPDTime.
    8m of CPD

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147 reviews by Ausmed Learners
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Raelene ELLIOTT
05 Feb 2022
Easy to understand presentation and therefore makes it easier to put into practice what has been learnt
JD
Jenny Diep
27 Aug 2021
New knowledge and skill to assist client, staff to makes a complaint.
MS
Megan short
10 Apr 2022
Informative
RB
REHANA BHUTTA
14 Oct 2021
Great topic .
KB
Kathryn BRENNAN
25 Aug 2021
Great
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Peter Hermus
19 Feb 2022
Good information
B
Bobbie
27 Aug 2021
Great short course to reinforce existing knowledge
JC
Janelle Cole
29 Aug 2021
This was very interesting to learn more about .
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Angela Laulu
15 Oct 2021
Great content and excellent presentation.
ND
Nga Diep
23 Sep 2021
It was very good to improving more knowledge skill
4.4 / 5
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