11h 22m CPDConference

Nurse Management Challenges: CPD Conference

Two Days for Nurse Managers


19 - 20 Oct 2020
Oaks On Collins ,
480 Collins St

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Why Attend

Build your knowledge and confidence on how to manage staff in your organisation. Find out how to manage disagreement and get the job done in the most harmonious way possible. Topics include:

  • Power and influence
  • Gaslighting in the workplace
  • Identifying drug diversion
  • Interprofessional harmony and effectiveness
  • Innovating in the way you manage
Make sure you attend this popular event! Book now!

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Day One

8:30 Registration for Day One


Welcome and Introduction

Janis Veldwyk

From Good to Great: What Great Nurse Managers Need to Know

Workplaces are fluid and evolving, and uncertainty is everywhere. Staying ahead of the prevailing tides can be exhausting yet also invigorating. This session looks at:

  • How to avoid getting stuck in outdated mindsets and modes of operating
  • Understanding key trends that are reforming the nature of nurses’ work
  • Are you going into death by tradition or are you spotting new opportunities?
  • What skills will a great nurse manager need in the future?
Louis Roller

Drug Diversion in the Workplace

Opioids and other prescription medicines, including benzodiazepines, are tightly regulated by various acts, including the Drugs, Poisons and Controlled Substances Act 1981. Legislative controls surrounding these controlled substances set strict legal requirements for possession, prescribing, supplying and storing of these substances. Despite these controls, medicine diversion in healthcare settings, such as hospitals, still occurs. This session offers a potent reminder of your legal and professional duties surrounding drugs of dependence. It includes:

  • What is a scheduled medicine?
  • Which medicines fall under schedule 8, 4, 3 and 2 of the Poisons Standard?
  • By law, how should schedule 11 drugs of dependence be checked and administered?
  • What are the most common medicines diverted from the workplace?
  • What would make you suspect a nurse, doctor, pharmacist or other health professional is diverting medicines?
  • What are your legal responsibilities in this situation?
11:00 Morning Tea

Janis Veldwyk

Graded Assertiveness: The PACE Model

Communicating during critical events can be difficult, but there are some ways that information can be communicated systematically and clearly. This session will explore one form of graded assertiveness. It includes:

  • How can graded assertiveness be effective in critical situations?
  • What is the PACE model, and how does it work?
  • How can we empower nurses to utilise this form of communication?
Julian Gardner

Voluntary Assisted Dying: Implications for Nurse Managers

This session will discuss the impact of voluntary assisted dying on nurse managers, which was legalised in Victoria in June 2019. It will discuss:

  • How does the voluntary assisted dying (VAD) process work?
  • What do nurses need to know about VAD?
  • What is the role of the voluntary assisted dying care navigator?
  • How can nurse managers help their staff manage patient requests and questions regarding VAD?
1:00 Lunch and Networking

Ruth Oliver

Staff Splitting: A Fast Road to Conflict?

Staff splitting can occur in any workplace setting. Whatever the reason and whoever is involved, staff need to be aware of its highly divisive and disruptive consequences. This session looks at this destructive behaviour and includes:

  • What is staff splitting and how does it occur?
  • Why do staff splitters generally have ‘high conflict’ personalities
  • How do you scrutinise your own behaviour in this regard?
  • How can you arm yourself against this highly contagious and deeply divisive problem?
3:00 Afternoon Tea

Ruth Oliver

Managing Hostility and Passive Aggression

Conflict is a fact of life and nurse managers will inevitably be confronted with hostility at some time in their work. Knowing what to do, how to nip it in the bud and how to manage the problem are key skills. Learn:

  • What the predictors look like for hostility and aggressive behaviour
  • How the aggression cycle manifests
  • How to identify passive aggression and manage it
  • How to manage the various concerns of people involved appropriately
4:30 Close of Day One of Conference

Day Two

9:00 Commencement of Day Two

Kathryn Salamone

Many Hands Make Light Work: Motivating and Empowering Others

Have you ever wondered why some units have highly engaged staff and others do not? This session looks at the need to acknowledge the uniqueness of each staff member and then engage in genuine connectedness. In so doing, it will reveal how engagement and motivation can be provoked. It includes:

  • When staff become motivated
  • How great nurse managers engage others
  • The importance of creating an environment of genuine connectedness where essential professional boundaries are retained
  • How to communicate complex ideas to engage people
  • The art of giving people the tools they need to succeed, then getting out of their way to let them blossom

Managing Budgets in a Changing World

The managers most likely to succeed in today's environment are those who have some financial business acumen. Budgeting is not just about making do with less but also about managing day-to-day expenses, keeping costs within budget and confirming healthy outcomes. This session looks at:

  • If you fail to plan, are you planning to fail?
  • How can you recognise when the budget is out of control?
  • What is the best way to understand budgets?
10:45 Morning Tea

Janis Veldwyk

Seven Habits of Highly Effective Nurse Managers

Nurse managers are encouraged to adopt successful life-long habits to support their daily practice. This session looks at some of these successful habits and includes:

  • How do managers adopt best-practice habits?
  • What are the seven habits that will be most effective?
12:15 Lunch and Networking

Janis Veldwyk

Transformational Leadership

Anyone can become a leader, but it takes a certain type of leader to inspire positive change. This session will discuss a leadership style known as transformational leadership and includes:

  • What is transformational leadership?
  • What are the components of transformational leadership?
  • How can we apply this concept realistically to our work?
Amanda Wynne

Litigation and Nurse Managers

Managers play a key role in risk mitigation. This role can extend from ensuring that the floors are dry to pressure injury prevention and life-saving measures. This session includes:

  • Why are nurse managers so critical in mitigating risk?
  • What happens when litigation looms?
  • How can we manage events to prevent litigation?
3:15 Afternoon Tea

Amanda Wynne

Speak Up for Patient Safety

Sometimes, healthcare professionals feel that they do not have the right to express their opinions on things they see in the medical field, which may result in patient harm. This session will look at the importance of speaking up for patient safety. We will discuss:

  • Why is it important to empower all healthcare workers to speak up?
  • What are the difficulties in empowering healthcare professionals to speak up?
  • How can we change a culture of underreporting possible breaches to patient safety?
4:30 Close of Conference and Evaluations

The Goal

Need for Program

There is considerable evidence that supports skilled nurse management as being fundamental to the provision of effective, high-quality, and safe patient care and outcomes. However, the growing complexity of the health workplace has the potential to increase the strain on nurse managers who are expected to control units when faced with a range of challenges. If patient care is to be optimised, then those who carry these responsibilities must be able to manage teams effectively and identify potential problems before they escalate.

Purpose of Program

This conference provides nurse managers with practical evidenced strategies to deal with day-to-day challenges and improve teamwork and patient outcomes.

Your learning outcomes:

Identify the main challenges in managing teams in a dynamic healthcare environment in order to create a harmonious and effective workplace
Reflect on your current work environment to identify the main areas that impact on patient care and how these can be improved
Improve team interactions by proactively managing challenging hotspots, resulting in less negative incidents
Deal incisively with aberrant staff behaviour in a professional and timely manner


educator avatar

Ruth Oliver

Because of the diverse training that Ruth Oliver has undertaken and the paths she has chosen in her life, she brings enormous depth and a wide perspective to her coaching and facilitation. Alongside the more traditional methods, it’s her wealth of experience as a self-esteem enhancement and conflict-resolution coach and meditation teacher that means her clients and participants receive coaching and education that is not only practical and applicable but also deeply insightful and life-changing. She is accredited in international assessment methodologies such as Targeted Selection Interviewing®, the internationally recognised unconscious bias tool, and the Jungian-based universal hierarchy of motivation. She is also a fully certified Integrative Restoration® meditation teacher and trained under Dr Richard Miller, psychologist and yogic scholar of the iRest® Institute. These skills coupled with her experience as a yoga and pilates teacher, as well as expertise in the areas of self-esteem and conflict resolution, mean she provides diverse, experiential workshops with high educational content and practical application. Her workshops and courses give people education, tools and skills that address the mental, emotional, and physical aspects of wellbeing. The focus of her work is to enable people to live with more self-awareness and deeper levels of consciousness, leading to less anxiety, stress, fear and pain, as well as more confidence, composure, balance, ease, peace, optimism, happiness and success in life. Ruth has become a sort after coach and course provider for individuals, groups, and organisations looking for long-lasting and meaningful change. As well as her private work, she presents at national fitness conventions in mind/body modalities and has implemented courses and workshops with such organisations as ANZ, Yarra City Council, ETH University (Switzerland), Melbourne Fashion Institute and Bunzl. The purpose of her work is to address the mental, emotional, physical, and spiritual aspects of health and wellbeing and to provide positive, long-lasting, and meaningful change for the people she works with. Read More

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Kathryn Salamone

Kathryn Salamone has worked in nursing for over 30 years. In the years since, Kathryn has completed a masters of nursing science, a graduate diploma of education (nursing), a graduate certificate in clinical practice and management (oncology), and she is currently enrolled in a master of public health. Her main clinical focus was oncology, haematology, palliative care and aged care nursing; with the last 20 years in various clinical education and teaching roles. She is passionate about professional practice and the issues faced in nursing today. Kathryn currently works at a large metropolitan hospital in Victoria. Read More

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Julian Gardner

Julian is a lawyer with an interest in human rights. He was on the ministerial advisory panel that made recommendations on the Voluntary Assisted Dying Bill and then chaired the taskforce responsible for implementing the act. In his former role as Victoria’s public advocate, he was involved in high profile end-of-life decisions and litigation. Until 2019, he was deputy chair of Alfred Health. Read More

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Janis Veldwyk

Janis Veldwyk holds a master of human resource management, a diploma in occupational health and safety, and a certificate IV in training, assessment and education. She has provided training to staff in the various organisations for which she has worked. Janis conducts training on a range of issues related to human resource management, including performing audits effectively, workplace conflict management, HSR training for WorkSafe, managing WorkSafe claims and time management. Janis is also a consultant for the WorkSafe OHS Essentials Program. Read More

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To Be Determined

 Read More

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Louis Roller

Louis has been an academic at the Faculty of Pharmacy and Pharmaceutical Sciences Monash University for some 56 years. He was on the Pharmacy Board of Victoria for 22 years and has significantly contributed to many editions of various pharmaceutical compendia including the Therapeutic Guidelines. He has been and is on the Editorial Board of the Australian Pharmaceutical Formulary and Handbook and has contributed significantly to all three editions of Mosby’s Dictionary Medicine, Nursing and Allied Health Sciences. He is the author of hundreds of scientific and professional articles and has a passion for evidence-based knowledge and with Jenny Gowan since 1995 writes articles on Disease State Management. He lectures to pharmacists, medical practitioners, nurses, podiatrists and optometrists on a variety of therapeutic topics, as well the University of the Third Age on various medication-related issues. He still lectures to pharmacy undergraduates on a number of topics. He has particular interests in drug interactions and pharmacogenomics and William Shakespeare. He has served as a committee member of the Pharmaceutical Society of Australia, Victorian Branch since 2008. In 2012, he was made a life member of the Australasian Pharmaceutical Sciences Association and in 2014, he was awarded the life-long achievement award of the Pharmaceutical Society of Australia. His current activities (as well as the above) include singing in a choir, visiting schools re bullying (Courage to Care) giving talks to U3A groups and similar groups. He is a proud member of the Australian Skeptics.  Read More

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Amanda Wynne

Amanda Wynne is a barrister at the Victorian Bar whose practice includes family law, child abuse, family violence, mental health, health profession disciplinary panels, coronial inquests, victims of crime, and guardianship and administration regarding the elderly. Amanda also holds nursing qualifications and is an experienced general nurse, midwife, and maternal and child health nurse, last practising in May 2009. She regularly presents pertinent legal seminars to the healthcare profession. Read More


19 - 20 Oct 2020


Oaks On Collins
480 Collins St
Melbourne VIC,3000


$629.00 (two days)
Book Online Now  

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