Techniques and Tools
Counselling and interviewing are essentially about communication – and the ability to communicate effectively is the essential skill of a successful counselor. Not all carers see themselves as ‘natural’ communicators. However, with practice and an awareness of one’s own limitations, it is possible for anyone to acquire the skills to communicate effectively with others. Acquiring the necessary skills enables anyone to listen to others and to offer constructive help to those who are distressed or unhappy. This chapter also discusses the four major aspects of communication and the skills required to make effective use of these forms of communication.
- four major aspects of communication
- therapeutic communication and mental well-being
- verbal and non-verbal communication
- empathy and rapport
- interviewing and counselling.