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Techniques and Tools




Counselling and interviewing are essentially about
communication – and the ability to communicate effectively
is the essential skill of a successful counselor. Not all carers
 see themselves as ‘natural’ communicators. However, with
practice and an awareness of one’s own limitations, it is
possible for anyone to acquire the skills to communicate effectively with others. Acquiring the necessary skills enables anyone to listen to others and to offer constructive help to those who are distressed or unhappy. This chapter also discusses the four major aspects of communication and the skills required to make effective use of these forms of communication.


Contents include

  • four major aspects of communication
  • therapeutic communication and mental well-being
  • verbal and non-verbal communication
  • empathy and rapport
  • confidentiality
  • interviewing and counselling.
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Author / Editor Biographies

RN. MN and Cert IV (Workplace Assessment and Training).
Hugh is a nurse consultant and educator with a master of nursing qualification, majoring in community health. He has extensive hospital and community-based experience as a mental health clinician where his clients included those affected by various forms of dementia. Hugh is well known as an informed and engaging teacher and his topics include psycho-geriatric aspects of care. Also, he is the author of the publication Counselling and Interviewing for Carers: A Basic Guide.

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